Wal-Mart Stores, Inc.

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.  Loss/Damage:  It sounds like there has been a huge miscommunication about how to proceed after...

damages.  We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law.  The customer was sent login information in order to file a claim online and up to date no claim has been received.  The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint.  All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claims the customer may contact CSI directly at [redacted] or via email at [redacted].  Please provide Claim ID [redacted] when contacting CSI. We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter.

First, we would like to apologize for any inconvenience that
the customer may have experienced.  It is
never our intention for our customers to be less than satisfied with our
services.  Delay Delivery:  Per our Estimate and Bill of Lading governing this move, we have up to
21...

business days from our first available date to deliver the shipment.  Although we work very hard to meet our
customer’s requested pick-up and delivery dates, sometimes it is not always an
option for a variety of reasons which makes the logistics of the moving
industry complicated and unpredictable. Customer Service:  We
regret that the customer felt they sustained such unacceptable behavior from
our staff.  The matter has been reported
to management and addressed directly with the applicable departments.  We thank the customer for bringing the matter
of their concerns to our attention as it helps our quality control department
avoid such future complaints.  We have contacted CSI our claims service provider to
initiate a claim file for the customer and allow them to file a proper claim as
required by law.  The customer was sent
login information on 12/01/15 in order to file a claim online and up to date no
claim has been received. The claim login information sent to the customer
allows filing a claim for loss, damage, delay, overcharge, and complaint.  All the above can and must be compensated through
the claims process as required by federal regulations.  The customer has up to 9 months from the date
they were delivered to file their claim.  This is because you can only file one claim per move and everything you
are going to include needs to be listed on that claim.  You cannot add items once the claim is
filed.  However, with CSI being a green
company, you can access your claim 24/7 and work on your claim, save, then
return at your own convenience instead of having to do it all at once.  Since this move was an interstate move it is
governed by federal regulations which allows up to 120 days for the processing
of the claim.  We regret the customer is
not satisfied with the services they have received and will offer compensation
based on our legal liability through the claims process.  For further assistance with filing claims the
customer may contact CSI directly at 877-274-0074 or via
email at [email protected].  Please provide Claim ID 40475 when contacting
CSI.We regret that the customer found it necessary to file a Revdex.com
complaint, but we trust that the above explanation enables them to better
understand our position in this matter.

[redacted] move was one that we had known would be a larger move. For this reason, we had decided to send our largest straight-truck; a 26' moving van. It was made known, in order to help save the client cost, we'd perform a 2nd trip, if needed, rather than send a 2nd truck and charge for it (a 2nd...

truck would also require an added man.) Fast forward, to day 2 of the move: we had come back with 3 men and yes, there was a billing error where the crew was charging for a 4 man team instead a 3 man team, but this was quickly corrected. Regarding damages, Aanal did submit pictures outlining the minimal damage. As known, movers are to allow the client to file a claim and be reimbursed at $0.30 per pound per item at minimum. Aanal was not in favor of this and decided to, simply, pay us less. Instead of paying $2,762.50 Aanal told our company that she would pay $2,370.00 and that we can take it or leave it. In her favor we okay'ed her self-offered discount of $392.50 and told her that this clearly covers any any all claims. Had she paid her full balance and filed a claim, the amount would offered for settlement would have been lower than the settlement she offered us.

In response to the above complaint, Olympia would like to present its side. On 11/21/17, [redacted] emailed in to let us know that a glass top end table was damaged during his single-day move. That same day, [redacted], our only customer service agent, responded to [redacted] letting him know that a claim will be...

filed as soon as prerequisite information is sent in. This includes: details about the damage, pictures of the damage, estimates for repair and receipts. On December 9th, [redacted] emailed in a picture of the chipped glass and an estimate for repair, prepared by [redacted] Glass Company of Mokena, IL, in the amount of $675.00. Now that the claim was filed, we took time to review all the material presented. Per ICC law, Olympia Moving & Storage Mover’s Liability signed and dated by the shipper clearly states that the shipper chose to release goods to Olympia Moving & Storage for a Valuation Protection of $0.30 Per Pound Per Article. Upon completion of our review, [redacted] reached out to let the [redacted] know that she believed the repair quote was too high, and as a courtesy, would shop around on their behalf. A day later, [redacted] reached back out to let them know that she found a company that would repair the glass for half the cost. [redacted] even found similar glass pieces listed for sale online at a fraction of repair costs. Following this information, [redacted] made it known that per AMSA’s weight guide, Olympia is responsible for compensation of $18.00. This didn’t bode well with the [redacted]. Instead, [redacted], refused to continue conversation with [redacted] and asked to speak directly with the our President. [redacted] had been travelling for the holidays, so I took it upon myself to talk with them. On a call with [redacted], I was told the following: 1) I won’t take similar glass, similar glass wouldn’t go well with my living room set, and 2) we need to replace the end table no matter how much it costs. Of course I apologized and reinforced minimum liability. As a gesture of good faith, we increased our offer eight-fold and offered $150.00. [redacted] seemed to be interested in the offer, but following consultation with [redacted], they declined. They felt it was in their best interest to seek the assistance of the Revdex.com. I left the conversation on the following terms: $150.00 is the most we’d offer as a release for the damaged item. This offer isn’t going away anytime soon and I’d be more than happy to issue the payment should you reconsider

Initial Business Response /* (1000, 5, 2015/07/13) */
Over the past two-years, Olympia has witnessed a staggering increase in repeat and referred, by word-of-mouth, business. We've been growing at record pace and truthfully enjoy assisting individuals and families relocate homes. It's a known fact...

that having all your personal belongings packed into a metal truck and moved as close as a block or as far as a coast-line is a stressful experience. We take great pride knowing that we can ensure a stress-free experience.
During June of 2015, specifically the last week, a series of unfortunate events had unfolded. It began with mechanical failures and escalated to a lack of personnel. Olympia possess a fleet of sixteen trucks that are allocated specifically to local relocations; four of which had unplanned lift-gait failures and an additional three trucks which broke down and were beyond immediate repair. On June 29 three full crews didn't show up to work. Whether it was illness related, lack of energy, or any other personal reason, we were still out twelve employees.
[redacted] was, unfortunately, a client that we had to cancel on. A call to Mr. [redacted] was made describing the situation that unfolded before us. We reached out to [redacted] June 29, at 10:30 AM. Marks estimated arrival window was 12:00 PM - 2:00 PM. It should be noted that Olympia explored countless possibilities starting at 5:00 AM that morning.
To make matters worse, one of our relocation consultants, [redacted] reached out to [redacted] when he resubmitted his information online. Mr. [redacted] called Mrs. [redacted] inquiring about her request for movers at 11:45 AM. Mr. and Mrs. [redacted] had gone on MovingCompanyReviews.com and submitted their information, which in turn went out to a handful of movers; us being one of them. Unknowingly, the email went to [redacted] who then called and realized the significant error.
During the last week of June, Olympia suffered from a situation it had never before been in. After cancelling on Mr. and Mrs. [redacted], Olympia had to go on and cancel on multiple other individuals and families. Olympia Moving was completely booked until July 8 and was therefore not able to assist those cancelled on in the coming days.
If Mr. and Mrs. [redacted] are to ever consider using Olympia Moving in the future, we'd like to offer them 10% off a local move or 5% off a long distance move.
We're very sorry to the [redacted]'s and to any other clients we had to cancel on.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sadly, I do not buy Olympia's excuses what so ever as there are years of reviews where tmhey did they same thing to other families but the majority of those were interstate moves so my husband felt comfortable securing a contract with them. Olympia can keep their pathetic 10% discount as I would never risk trying to use them again.ci would also like to point out they did not contact us to let us know WE contacted them. I wish them all the best and hope that they hold themselves to higher standards than they currently do. I will NEVER use them nor recommend them to others and strongly discourage anyone I know who might be interested in them.

Initial Business Response /* (1000, 5, 2015/08/04) */
Over the past two-years, Olympia has witnessed a staggering increase in repeat and referred, by word-of-mouth, business. We've been growing at record pace and truthfully enjoy assisting individuals and families relocate homes. It's a known fact...

that having all your personal belongings packed into a metal truck and moved as close as a block or as far as a coast-line is a stressful experience. We take great pride knowing that we can ensure a stress-free experience. During June of 2015, specifically the last week, a series of unfortunate events had unfolded. It began with mechanical failures and escalated to a lack of personnel. Olympia possess a fleet of sixteen trucks that are allocated specifically to local relocations; four of which had unplanned lift-gait failures and an additional three trucks which broke down and were beyond immediate repair. On June 29 three full crews didn't show up to work. Whether it was illness related, lack of energy, or any other personal reason, we were still out twelve employees. This meant that the crews which were operating that day were picking up the slack as much as possible. When the previous moves prematurely filled the truck, the customer was, unfortunately, a client that we had to cancel on. A call to the customer was made describing the situation that unfolded before us. During the last week of June, Olympia suffered from a situation it had never before been in. After cancelling on the customer, Olympia had to go on and cancel on multiple other individuals and families. Olympia Moving was completely booked until July 8 and was therefore not able to assist those cancelled on in the coming days. If the customer would ever consider using Olympia Moving in the future, we'd like to offer them 10% off a local move or 5% off a long distance move. We're very sorry to this customer and to any other clients we had to cancel on.