Waggoner Restaurant Suppply

Pt [redacted] [redacted] was seen at the office on as an emergency, [redacted] then had an appointment on that she canceled the same day with out the hour notice that is required to avoid a fee, as a courtesy we waived the fee for last minute cancel [redacted] then made an appointment on which was canceled on the same day again with out the hour notice required, that makes two hour appts that the patient canceled with out enough time to avoid a feeThe office did not charge her for either of these visitsWhen [redacted] came in for her new patient appt after we addressed her emergency, in order to do a full exam we needed to have a full set of xrays that [redacted] did not bring in from her previous office, as per her insurance Trojan viewer Panorex paid in addition to fmx, in order for office to give the patient a full exam the office took individual films AT NO COST to the patientUpon received the explanation of benefits for the panorex the ins company did not cover the panorex that should have been covered because the patient had to many xrays at a different dental office to consider the payment for the panorexWe only sent [redacted] a bill for the panorex not the individual films, the patients husband call the office yelling and cursing that he will not pay for this, we need to stop billing them [redacted] called the office in regards to the bill and she also said we will not be getting any money from her, I explained that if the insurance company does not pay for a service rendered that it becomes the patient responsibility as per the chart that she signed understanding these terms [redacted] then said we can go [redacted] ourselves because she will not be paying anything to us [redacted] allegations of the office trying to scam her are slander, after we addressed her emergency waived her cancelation fees and did individual xrays at no cost and calls and curses at the staff, [redacted] w a nts to allege that the office was scamming herThe office was only trying to be paid for a service renendered [redacted] is responsible for this charge

Pt [redacted] was seen at the office on as an emergency, [redacted] then had an appointment on that she canceled the same day with out the hour notice that is required to avoid a fee, as a courtesy we waived the fee for last minute cancel*** [redacted] then made an appointment on which was canceled on the same day again with out the hour notice required, that makes two hour appts that the patient canceled with out enough time to avoid a feeThe office did not charge her for either of these visitsWhen [redacted] came in for her new patient appt after we addressed her emergency, in order to do a full exam we needed to have a full set of xrays that [redacted] did not bring in from her previous office, as per her insurance Trojan viewer Panorex paid in addition to fmx, in order for office to give the patient a full exam the office took individual films AT NO COST to the patientUpon received the explanation of benefits for the panorex the ins company did not cover the panorex that should have been covered because the patient had to many xrays at a different dental office to consider the payment for the panorexWe only sent [redacted] a bill for the panorex not the individual films, the patients husband call the office yelling and cursing that he will not pay for this, we need to stop billing them [redacted] called the office in regards to the bill and she also said we will not be getting any money from her, I explained that if the insurance company does not pay for a service rendered that it becomes the patient responsibility as per the chart that she signed understanding these terms [redacted] then said we can go Fk ourselves because she will not be paying anything to us [redacted] allegations of the office trying to scam her are slander, after we addressed her emergency waived her cancelation fees and did individual xrays at no cost and calls and curses at the staff, [redacted] wa nts to allege that the office was scamming herThe office was only trying to be paid for a service renendered [redacted] is responsible for this charge