Wachovia Bank

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] This is the first I have heard of the situationThere has been transitions occurring throughout the distribution operations It is entirely possible that your order was misdirected or misplacedThankfully, this phenomenon has happened minimallyPlease email the confirmation number, name and email and phone so we can issue you creditMy sincerest apologies Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for giving me the helping hand that I needed in getting a response from the companyThey have the information that they requested and I am expecting a refund shortly Best regards, ***

Final Consumer Response /* (2000, 13, 2017/05/01) */
The company did contact me and stated they would adjust my bill to reflect payments made and remove the late charge
Thank you

Final Consumer Response /* (2000, 8, 2017/05/26) */
From: *** *** (mailto:***@gmail.com)
Sent: Friday, May 26, XXXX XX:XX PM
Subject: Re: Company response
yes, currently resolve to 100% of my satisfaction
Dear Mr***
Is this complaint resolve and could you supply
and confirmation

see pdf (139875.pdf)

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
This is the first I have heard of the situation. There has been transitions occurring throughout the distribution operations....

It is entirely possible that your order was misdirected or misplaced. Thankfully, this phenomenon has happened minimally. Please email the confirmation number, name and email and phone so we can issue you credit. My sincerest apologies.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for giving me the helping hand that I needed in getting a response from the company. They have the information that they requested and I am expecting a refund shortly.
Best regards,
[redacted]