Vulcan Company

VULCAN COMPANY [redacted] To Whom It May Concern - This response is from a phone call I received from [redacted] @ Revdex.comI have not received a copy of the report to date but was told I had days to submitMet Client 09-21-@ 630pm said they called from a referral in sun city Roseville Estimate and quoted job-, reviewed options and products with client- received signed proposal /contract job 09-25-@ 900am Sunday overview of job with clients and no deposit required from client since we completed over home in resort and they were a referralAsk client if it might be possible if I had time after morning job to possibly start on project Friday 09-23-client said they be home all day no problemI said I would call and let them know after I was done on morning project if I would be coming by or notProblem I got called into a second job and rushed to FridayI missed calling and I am not able to use phone on jobI got off 12am Friday nightI was back at work 8am to satI called Saturday after to confirm Sunday with crewI called client to confirm Sundays project and apologize about missing Fridays callClient over phone stopped job and would not listen to a word I saidThis was the first time I had a client has been upset over my/us serviceWe always give 100% I hope we can work this out for everyone’s benefit [redacted] - Partner Vulcan Company

I am rejecting this response because:*** *** stated he would clean out gutters on Friday so they could dry before he would grout them on SundayHe never showed up or calledHe then wanted to do all of it at once after telling me gutters should dry before groutingThis was contrary to plan, so I cancelledI am done with him and his companyI just wanted a complaint filed so the next person can decide if this is a company they want to do business with

VULCAN COMPANY [redacted] To Whom It May Concern - This response is from a phone call I received from [redacted] @ Revdex.com. I have not received a copy of the report to date but was told I had 5 days to submit. Met Client 09-21-16 @ 630pm said they called from a referral in sun city Roseville...

Estimate and quoted job-, reviewed options and products with client. - received signed proposal /contract job 09-25-16 @ 900am Sunday overview of job with clients and no deposit required from client since we completed over 150 home in resort and they were a referral. Ask client if it might be possible if I had time after morning job to possibly start on project    Friday 09-23-16. client said they be home all day no problem. I said I would call and let them know after I was done on morning project.  if I would be coming by or not. Problem I got called into a second job and rushed to Friday. I missed calling and I am not able to use phone on  job. I got off 12am Friday night. I was back at work 8am to 5 sat. I called Saturday after 5 to confirm Sunday with crew. I called client to confirm Sundays project and apologize about missing Fridays call. Client over phone stopped job and would not listen to a word I said. This was the first time I had a client has been upset over my/us service. We always give 100% I hope we can work this out for everyone’s benefit [redacted] - Partner Vulcan Company