Voyles Chrysler Dodge Jeep Ram of Birmingham

Was promised two keys for my truck and given only one and two months later I have to buy a Second key if I won't one thanks a lot lost my Business benchmark and Jason Jonathan mirab

Was promised two keys for my truck and given only one and two months later I have to buy a Second key if I won't one thanks a lot lost my Business benchmark and Jason Jonathan mirab

Benchmark Chrysler Jeep dealership painted the plastic fender of my 2019 brand new Jeep sport without my permission and without my consent
I bought a new 2019 Jeep from Benchmark dealership in Irondale on 9/10/2019 and I noticed after I picked up the car that there was a scratch on the front driver side plastic fender so I called them and I took the car back to them .*** the salesman said that the only thing they can do is to clean the scratch and he did not offer a partial refund for the scratched fender so I waited for them to fix the scratch . I was never at anytime told that they would paint the fender and I NEVER gave them permission to paint the fender . And this is a brand new car with only 100 miles on it and the plastic Fender cannot and should not be painted . I was very angry and I called management and complained. Bo Oneal the GM called me and said this is normal for them to do and did not offer and solution to replace the painted fender or a partial refund for me to replace the fender . This is very unprofessional and bad business practice. They ruined my car and trashed its value by painting a plastic fender without my permission and without my consent and without me signing anything to give them permission and I would NEVER have given them permission to paint a brand new car that i

Benchmark Chrysler Jeep Dodge uses false advertising and they will try to cheat the customer.
While shopping for a new vehicle, I found a few on the above dealership's website and I was connected with *** who stated he was the internet manager.
The above website offers a $50 gift card if you take a test drive. I accepted this offer the day after Memorial Day in 2019. On May 28th 2019, I went in, took a test drive, and handed *** the voucher that promised me a $50 gift card.
*** assured me he would take care of it. I never received the card. And, *** says to call corporate. But the offer details says to contact Benchmark, who refuses to check on it.

If they will cheat patrons out of a gift card, I wouldn't trust them with a vehicle either.

The dealer instructions on the voucher look pretty simple. It says Dealer Redemption Instructions: 1) Sign into the redemption website 2) Enter code # XXXXX-XXXX. For dealers requiring assistance, contact ***@urbanscience.com

I checked the website provided and this is the message that comes up every time: "Our Records Indicate that your Gift Card has not been marked as redeemed (confirming your dealer visit).
We are happy to look into this issue for you. Simply fill out the following "Redemption Request" form." Important:
- Please allow 3-5 business days from the time of your visit, for the Dealership to redeem your coupon.
- If your visit did not occur before 6/27/2019 do not submit this form and check back in a few days.

So, I filled out the inquiry again, and again a few weeks later. Now five weeks have gone by and I haven't received this gift card that I was promised.

When I try to contact Benchmark I am once again connected to *** who just sends rude and conflicting emails or does not respond at all. He says "We don't have a corporate office to check with."
When I sent an inquiry through the Revdex.com I got an email from *** who says to contact Benchmark Chrysler as it stated in another email,
but he refuses to check on this offer and tell me when I will receive this gift card.

My concern is that this dealership doesn't hold up their end of the bargain and they use false advertising to manipulate customers.

A very rude and unprofessional internet sales manager named *** .Very bad business practices
I have contacted BenchMark Chrysler Jeep dealership on 4/1/2019 requesting and asking for information about a 2019 Jeep Wrangler sport S with a soft top .so I received an email from *** with what's available and a quote on the car I wanted to buy . So I offered him a lower quote than what he gave me and that made him very hostile ,rude and unprofessional and he emailed me back that they are the only honest dealership in Alabama and all other Jeep dealerships are dishonest and scammers and he also insulted me by saying that I am being scammed by the other Jeep dealerships and he underestimated my intelligence eventhough he never met me . His email to me was condescending,rude ,insulting and lots of assumptions about things in his imagination. He is a very rude sales manager and he has NO right to insult people and assume that we are dumb and it is very easy for other dealerships to scam us . Then he goes and says that they are the only honest dealership eventhough the charges that I saw where higher than the dealerships I bought from .
He is the dumbest sales Manager I have ever dealt with with lots of unrealistic imaginations . He can offer whatever price he wants for the car and I have the right to accept or counter offer or refuse his offer and he can do the same BUT in a very Respectful way . Me as a customer should receive Respect and friendly customer service and NOT a hostile ,rude and dumb sales manager . I am a serious buyer and I was going to buy the car

Failed to handle warranty claim
On May 31 I took my vehicle to Benchnark Dodge due to a premature tire failure on a front tire of the vehicle. The 1st service advisor I spoke said "There is no such thing as a tire warranty" knowing that was false I asked to see manger. The manager had someone examine he tire and agreed it was defective. He said he would place the claim for the tire however I would have to pay full price for a new tire until the claim was finalized and they would issue a refund. I paid $189 for a new tire on that day. Several weeks later I still hadn't heard anything so I called Benchmark and was told they didn't know the status but would get back to me. Finally after not hearing anything I contacted Nexen which is the tire manufacturer. They forwarded me correspondence emails where they sent a pre paid shipping label to Benchmark for tire to be returned on 6/1. Finally on July 3 Benchmark acknowled having shipping label and it would be shipped out. It was not shipped until 7/19. As of today 8/23 the claim had been approved and credit issued by Nexen on 7/26 the day after the tire arrived back at the manufacturer. I have still yet to get refunded for this. I have called numerous times and no one will give me an answer as to why I haven't received reimbursement. I have all the documentation between Nexen and Benchmark as well as the tracking information.

I have had my Grand Cherokee in your service department a few different times over the past year or so. First time it was in for a transmission fault light. It needed a new transfer case which was covered under the original factory warranty.Obviously I was a little annoyed that I would need to have that kind of work done on a car that had about 30K miles on it but I understand that stuff happens. After a little over a week I got it back and noticed that when I turned the wheel all the way in either direction the front wheels were grabbing like it was in 4WD low.I brought It back in the next day and was told by the advisor that the tech had not adjusted some setting correctly but it would be fixed. Another day without my car. This time when I got it back it appeared to be fine. The second time I brought it in was because I received a recall. It's a 2015 Grand Cherokee so it was a recall for the infamous shifter issue. So I made an appointment and brought it in for that. I was told at that time that it would be a few days because the tech that handled the recalls was out on vacation. I'm not sure why I would be scheduled to bring it in if the tech was not available, but whatever. Another few days without my car. A few days after I got it back we had a service shifter light came on. it went off after a while so I thought I would wait to see if it was an issue that would arise again. Over the past year it has come on and off a few times. During this time frame it ran out of factory bumper to bumper warranty. Now, fast forward to this week. I have read over a few sites that there are a few issues most people are having with this model. The first is the shifter. It is a safety issue no doubt. Second it the fuel filler neck. It is a capless fuel filler and the end of the filler neck is plastic and tends to break off. That causes the check engine light to come on due to a minor evap leak. I called Jeeps customer care and they told me to schedule an appointment with the dealership and once they know what is wrong with it they can make a call as to how to proceed. I brought it in on 11/28/2017. A few days later Tom, my service advisor called and informed me the check engine light was the fuel filler neck (I already knew that. I told him as much before he wrote it up). He told me he couldn't get me an answer on the shifter because to tech that handled that was on vacation until the first of the year. He said if I was in a hurry he could try and get another tech to look at it. I explained of course I do not want to go without my car that long. I also asked if he had talked to the rep at Jeep. He stated that he had not. He stated it was my responsibility to do that. Great customer service by the way. So I called Jeep back and spoke to Nicholas who was my case manager. He informed me that since I had such a bad experience with my first Jeep product that he would good will $500 in either a car payment credit or service payment to the dealership directly. I stated I would prefer the latter. He said he would speak to the service department and get it arranged. I then recieved a call a the next day from Nicholas stating he would not good will any part of the repair because he had spoken to Cason at the dealership and Cason told him that the issue with my car had nothing to do with the shifter recal and that since I was not the original owner they could not determine how the vehicle was treated prior to me owning it. It was 11 months old when I bought it but that's beside the point. He said that Cason stated the problems were likely caused by something we did. How absurd! Both of these problems are well known and documented. in any case. I only agreed to the repair in the first place because Jeep told me they would pay for it. This is my first and last Jeep. How I was treated by both the dealership and Jeep as a company has been insulting and completely unprofessional. I will be sure to let everyone I know that they should stay away from Jeeps and that dealership.

I have had my Grand Cherokee in your service department a few different times over the past year or so. First time it was in for a transmission fault light. It needed a new transfer case which was covered under the original factory warranty.Obviously I was a little annoyed that I would need to have that kind of work done on a car that had about 30K miles on it but I understand that stuff happens. After a little over a week I got it back and noticed that when I turned the wheel all the way in either direction the front wheels were grabbing like it was in 4WD low.I brought It back in the next day and was told by the advisor that the tech had not adjusted some setting correctly but it would be fixed. Another day without my car. This time when I got it back it appeared to be fine. The second time I brought it in was because I received a recall. It's a 2015 Grand Cherokee so it was a recall for the infamous shifter issue. So I made an appointment and brought it in for that. I was told at that time that it would be a few days because the tech that handled the recalls was out on vacation. I'm not sure why I would be scheduled to bring it in if the tech was not available, but whatever. Another few days without my car. A few days after I got it back we had a service shifter light came on. it went off after a while so I thought I would wait to see if it was an issue that would arise again. Over the past year it has come on and off a few times. During this time frame it ran out of factory bumper to bumper warranty. Now, fast forward to this week. I have read over a few sites that there are a few issues most people are having with this model. The first is the shifter. It is a safety issue no doubt. Second it the fuel filler neck. It is a capless fuel filler and the end of the filler neck is plastic and tends to break off. That causes the check engine light to come on due to a minor evap leak. I called Jeeps customer care and they told me to schedule an appointment with the dealership and once they know what is wrong with it they can make a call as to how to proceed. I brought it in on 11/28/2017. A few days later Tom, my service advisor called and informed me the check engine light was the fuel filler neck (I already knew that. I told him as much before he wrote it up). He told me he couldn't get me an answer on the shifter because to tech that handled that was on vacation until the first of the year. He said if I was in a hurry he could try and get another tech to look at it. I explained of course I do not want to go without my car that long. I also asked if he had talked to the rep at Jeep. He stated that he had not. He stated it was my responsibility to do that. Great customer service by the way. So I called Jeep back and spoke to Nicholas who was my case manager. He informed me that since I had such a bad experience with my first Jeep product that he would good will $500 in either a car payment credit or service payment to the dealership directly. I stated I would prefer the latter. He said he would speak to the service department and get it arranged. I then recieved a call a the next day from Nicholas stating he would not good will any part of the repair because he had spoken to Cason at the dealership and Cason told him that the issue with my car had nothing to do with the shifter recal and that since I was not the original owner they could not determine how the vehicle was treated prior to me owning it. It was 11 months old when I bought it but that's beside the point. He said that Cason stated the problems were likely caused by something we did. How absurd! Both of these problems are well known and documented. in any case. I only agreed to the repair in the first place because Jeep told me they would pay for it. This is my first and last Jeep. How I was treated by both the dealership and Jeep as a company has been insulting and completely unprofessional. I will be sure to let everyone I know that they should stay away from Jeeps and that dealership.

Advised by initial sales rep to commit insurance fraud and then mistreated by the owner and general manager upon contacting them directly.
I leased my vehicle fromBenchmark in 2014. I went back to the dealership in May to discuss my options, knowing and admitting I had negative equity in the vehicle. The initial sales rep, ***, advised "Between you and me, your best option is a total loss with no injuries." I emailed the owner *** within a few days, as I was astonished and disappointed at how I had been treated. After no response to my email after 2 weeks, I called and left him a voicemail, which was responded to the next business day and I made an appointment to meet with him. I met him on Tuesday, June 27th. I was in a small office with ***, the general manager, myself and my children (9 & 2). I arrived 15 minutes early, and was told by the receptionist (after she had let *** know I was there) that my appointment wasn't until noon and he wouldn't see me before then. During the meeting, I was told, by ***, that I was making the whole thing up, lying to get a payout, and that he was done speaking with me. As I was leaving, I saw the salesman and confronted him and then I was told the police were coming to escort me out. The general manager told me if I entered the dealership again, they would have me arrested. After speaking with the company that holds my lease, I have been advised that I am to turn in my lease in at Benchmark.

Sales person did not disclose Jeep problems after being twice and $719.32 has not been refunded.
I am contacting you in regards to a recent visit that took place at Benchmark Dodge Chrysler Jeep in Birmingham, Alabama. I have called placed two calls to general manager, once on April 6, 2017 and once on April 7, 2017. I have yet to receive a call back. I also contacted the customer support center who tried to connect me with Mr., but was unsuccessful.

Benchmark Chrysler Dodge Jeep was a recent recipient of the Customer First Award for best sales and customer service experience. My experience at Benchmark on March 31, 2017 did not meet the expectations of Chrysler for the recipient of the Customer First Award. Buying a vehicle should be an exciting and fulfilling time. I was exited to buy a 2013 Used Jeep Wrangler from Benchmark. After going though all of the paperwork, I noticed that the rear bumper had damage as well as a rear busted tail light. I was shocked and surprised as I had been told that the vehicle had not been in any accidents. I actually asked my sales person, *** twice about the condition of the Jeep. Once during my initial test drive on March 25 and on March 31 before purchasing the Jeep.

After noticing the damage to the Jeep the used sales car manager as well as *** became very rude. The used sales car manager stated that there was nothing he could do about the damage to the bumper and that it was a used vehicle and that it would have damage. After stating that he walked away. *** stated that they would replace the tail light and nothing else. Again, none of these damages had been disclosed to me and not to mention that it is illegal to have a busted tail light. Also, note that I specifically asked about twice if there was any damage to the Jeep. The only thing I had been told was there was a small crack in the windshield, which was fixed by the dealership.

My sales person, *** started screaming at me in front of the used sales car manager that I never asked about damage to the Jeep, which was untrue. At one point during the discussion, I looked at the used sales car manager and if that is how they allowed their associates to speak to customers and he said nothing. I then asked to speak with the general manager and I was told that I couldn't speak with him until tomorrow. They eventually agreed to undue the deal and give me my check for the down payment. Benchmark failed to reimburse me for the additional $500.00 I had given to them on March 29, 2017. They also didn't tell me until after the fact that there was only one key to the vehicle and that I would have to purchase an additional spare key and have it programmed, which I did. The cost of the key was $219.32.

My biggest issue is that Benchmark has not reimbursed me $719.32, which I feel is due to me and also that they DOES NOT provide the premium service that is advertised. There is no consistency in follow ups from the general manager there is a lack of compassion to the needs of the consumer.

I look forward to hearing back from you in regards to the reimbursement of $719.32.

This business has unsafe electronic communication practices
Without first confirming the email address, this business has been sending out private information (specifically, appointment information for specific car purchases). When advised that the wrong email address had been used, the information was not immediately updated and instead, further private information was sent out. When contacted by phone regarding the situation, *** refused to address the issue by cutting off the conversation entirely (he hung up the phone.)