To Whom It May Concern:Our apologies for not providing this reply in our timely manner It simply was a lack of communication on our part, as we thought we had already replied The most important part is taking care of the customer, which we did The warranty department refused to pay this claim, but we made the repair on the engine at our expense and the customer is already back in their vehicle They are completely satisfied as far as we know Please advise if that is not the case Again, I apologize for the delay.If you have further questions, please don't hesitate to contact me at ###-###-#### or [redacted] Thank you, [redacted] ***Regional Director
To Whom It May Concern:Our apologies for not providing this reply in our timely manner It simply was a lack of communication on our part, as we thought we had already replied The most important part is taking care of the customer, which we did The warranty department refused to pay this claim, but we made the repair on the engine at our expense and the customer is already back in their vehicle They are completely satisfied as far as we know Please advise if that is not the case Again, I apologize for the delay.If you have further questions, please don't hesitate to contact me at ###-###-#### or [redacted] Thank you, [redacted] ***Regional Director