Vogue Beauty & Style Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I agreed to applications so long as I was notified before the applications Kapps did not honor this oral agreement Instead it later proceeded with applications without prior authorization Kapp's claim that there was no call ahead requested is simply false I did receive at least call ahead prior to application, and was disappointed when the calls stopped after a few applications It's also curious that Kapps claims that there was no call ahead requested and processed, but on the recent phone discussion I was informed that Kapps does this for no one According to Kapps, it would have no reason to record or process such requests since it would never honor them Kapps claims are self-serving, and of course everyone up and down the line is going band together to attempt to project a united front I stand by my statement My request for prior notification was not honored Whether my request was delivered as it was supposed to have been is not my concern as it was Kapps caller representative who was responsible for passing along the information Because of this failure, Kapps sprayed someone else's lawn, twice, and wants me to pay for both applications If I did not call and cancel, they would continue to do applications next year without prior authorization I have already paid for one application that I did not authorize I do not want to pay for another Regards, [redacted] ***

Mr*** confirmed applications on 5/19/He went through a verbal confirmation process not only with our route manager, but also with our auditorThere was no call ahead requested at the time of confirmation, therefore the account was not processed as such, ( this was verified by our
corporate office).We started applications for Mr*** on 05/13/and from then he received four more applications, in which at no time did he call us stating we needed to call him prior to his applications, until 10/30/2015, which is when Mr*** informed us that he no longer lived on *** *** ***.In efforts to resolve this matter we are willing to reduce the amount due to $25.00.Account was cancelled on 10/30/so no further applications will be done.Account cancellation number is 149022. Sincerely, Missy P***Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I agreed to 6 applications so long as I was notified before the applications.  Kapps did not honor this oral agreement.  Instead it later proceeded with applications without prior authorization.  Kapp's claim that there was no call ahead requested is simply false.  I did receive at least 1 call ahead prior to application, and was disappointed when the calls stopped after a few applications.  It's also curious that Kapps claims that there was no call ahead requested and processed, but on the recent phone discussion I was informed that Kapps does this for no one.  According to Kapps, it would have no reason to record or process such requests since it would never honor them.  Kapps claims are self-serving, and of course everyone up and down the line is going band together to attempt to project a united front.  I stand by my statement.  My request for prior notification was not honored.  Whether my request was delivered as it was supposed to have been is not my concern as it was Kapps caller representative who was responsible for passing along the information.  Because of this failure, Kapps sprayed someone else's lawn, twice, and wants me to pay for both applications.  If I did not call and cancel, they would continue to do applications next year without prior authorization.  I have already paid for one application that I did not authorize.  I do not want to pay for another.
Regards,
[redacted]

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