Dear [redacted] This is in response to the above claim The customer started service on March 2, and was sent a welcome packet of guidelines and also a service agreement for cart serviceWhen a customer starts service we tell them to put their trash out in bags until they receive their cartWe deliver the cart once we receive the signed service agreement back We did receive their's back on March 23, and a delivery work order was entered on their account The cart was delivered on April 14th to the customerSince the customer stated they had not placed trash out due to not having a cart we did issue them a courtesy credit of $ Now that the cart was delivered we have not heard of any additional issues regarding their pickupWe strive to provide prompt and reliable service to our customers If there are any service issues, please have them call the office right away to get the situation resolvedThank you Sherri Ann D [redacted] Vogel Disposal Service, IncAssistant Office Manager###-###-#### [redacted]
Dear [redacted] This is in response to the above claim The customer started service on March 2, and was sent a welcome packet of guidelines and also a service agreement for cart serviceWhen a customer starts service we tell them to put their trash out in bags until they receive their cartWe deliver the cart once we receive the signed service agreement back We did receive their's back on March 23, and a delivery work order was entered on their account The cart was delivered on April 14th to the customerSince the customer stated they had not placed trash out due to not having a cart we did issue them a courtesy credit of $ Now that the cart was delivered we have not heard of any additional issues regarding their pickupWe strive to provide prompt and reliable service to our customers If there are any service issues, please have them call the office right away to get the situation resolvedThank you Sherri Ann D [redacted] Vogel Disposal Service, IncAssistant Office Manager###-###-#### [redacted]