Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for taking the time to resolve this issue.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Simply I’m going to continue to reject their lies because we have the email stating when we received the email time stampedThey do not follow their own policiesIf they were so right why did they refund us recently? They again were sneaky about itI checked my account and we were refunded however they didn’t reach out to let us know that they were moving forward they way nor that a refunded had been issuedI want everyone who ever looks up seats for an event to know and see what they did hereI’m more than willing once again to send a copy of our bank statement showing when the money was pulled that morning over and hour before the event and that we DID NOT RECIEVE THE EMAIL WITH TICKETS OR INSTRUCTIONS UNTIL AFTER OUR EVENT STARTEDThey can argue all they want but the facts are clear and we missed the entire Kansas Statw basketball game that we bought tickets to seeWe arrived with just under minutes left to playI hope every time someone googles vivd Seats this complaint comes up with their fraudulent business practices and advertising campaign
Sincerely,
Angela ***
Complaint: ***
I am rejecting this response because:you misrepresent the fact that:You in fact have the tickets that I bought when I paid for them They were advertised as available for "instant download" via email which turned out to be a lie You are not honest about the risks involved with using your servicesSignificant monetary expenses are incurred from travel, parking etc to get to the venue where you sold me tickets that were bogusI incurred expenses including a parking fee of $That is all that I asked forI hope it's worth $to you for all the trouble that you have gone through to deny my request and all the bad PR and ill will that this will generate
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:The seller agreement under Payment for ticket sales, which I would have used to resell the tickets I bought in error contains the statement "Sellers proceeds are calculated based on the amount of the listing price set by Seller minus any fees charged by Vivid Seats, which can be set and adjusted at any time and for any reason by Vivid Seats"Agreeing to Vivid Seats terms is agreeing that they can at any time charge you a fee that may be 99% of the ticket price and you receive 1% in return"minus any fees which can be set and adjusted at any time and for any reason" is wholesale robbery and is no agreement at all since they can potentially take all of the proceeds as a fee for selling the ticketsWhat a ripoff company and I will never do business with them again and encourage my friends to avoid this bot driven racket of "reselling" thousands of tickets that were never available to the general public
Sincerely,
*** ***
Complaint:
I am rejecting this response because:Their website has no requirements for etickets listedTheir representative on the phone did not indicate at anytime that a pdf scan was not an acceptable eticket (the bar code was shown on the face of the ticket and would have scanned)I searched their website and found no definition of an eticketThere was definitely nothing stating that a scanned ticket would not workI have lost my ability to sell my tickets due to the fact that I thought they were already sold and the event has pastThey offer a guarantee on ticket sales and refuse to honor itI have also filled complaints against them with the athletic department of the university the tickets originated fromThey are in the process of doing an investigation into this matterIf they will not honor the price the tickets sold for $each, I will accept the face value amount of $each
Sincerely,
Daniel ***
Complaint:
I am rejecting this response because:
Sincerely,
Timothy *** nowhere did I see the extra $ charge must be hidden charge crooks.wheres my $ bonus for order$or more.why shoud I talk on phone with them as they are standing their ground.rs.have them stop sending emails to me to buy seats
Complaint: ***
I am rejecting this response because: Again, I will only accept if they reduce the payment from $down to $which is what they originally offered.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Again though, VividSeats made an issue of the agreement I signed off on, and made it sound like I was being granted a favor. Since VividSeats issued me (fraudulently), a cheaper ticket than the one I paid for, with no explanation or refund of the price differential, any agreement was consequently null and void. VividSeats know this. Their lawyers know this. I'm disappointed that VividSeats could not have handled the situation more honestly
Sincerely,
*** ***
Thank you for providing this responseAs we previously clarified, our customer agreed to the "all sales are final" policy prior to checkout and we must adhere to this policy as the tickets which were delivered on on 8/20/remain valid for the rescheduled dateShould our customer no longer wish to attend the event, we did suggest a resolution previously via email to our customer on 8/31/The Vivid Seats website, along with other reputable sites, provides the possibility for customers to resell their ticketsIf our customer no longer wishes to own these tickets, this option may be a positive solutionIf our customer has questions regarding the process of relisting, we welcome them to contact our Seller Services department for further assistance. Regards,Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to provide a $credit is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: While the tickets were delivered at approximately 9:am EST the day of the show I was not in fact notified of the date of delivery prior to purchase, that date was sent in a later email which I will gladly provide if you would likeOn top of this my initial receipt doesn't contain the time of delivery for the tickets as this company states. There were many times while on the phone with customer service that the representative provided me with information, the first being told that I would receive a call back within hours, the second when I was told that my tickets would be available at 6pm the night prior to the show and that if I didn't have them by that time I should call. I did call that night and was treated quite poorly by the representatives because I was attempting to point out that I was promised by a representative that my tickets would be available when if fact they weren't. The third was when I was told that I would be receiving a call from a manager within to 48 hours of requesting it on Thursday March 16th, to date I have still not received a phone call to discuss my reason for being displeased. On top of all of this when I called in at about 8:am EST on the day of the show the recorded message about the show stated that tickets are made available hours prior to the show which made it sound very much like the person who told me that the tickets should have been made available at 6pm the night before the show was accurate and that something had delayed the process. When I brought this up to the customer service agent she stated that she had not heard the message but if what I told her was true (it was) that she could understand why it would be confusing/frustrating to not have the tickets until so close to the show. As it was with the delivery time I planned an extra hour into my trip to the airport hoping that the tickets would arrive prior to my flight, thankfully they did so I only needed to waste an additional minutes of my time to print the tickets on the day of the show.I don't appreciate the fact that the person responding to this complaint states that I am wrong but is unwilling to call me and speak to me in person or even consider the fact that I am being truthful when I have offered to provide both the audio recordings as well as the emails multiple times. I would think that the fact that I'm willing to provide my actual experience and not my perceived experience would lend a little credence to my complaint. As it stands it is safe to say that I will never use this company again based on their poor customer service and terrible delivery policies. As well I will highly recommend that anyone I know getting tickets avoid this company completely. I am sure that this complaint will be closed because the company has stated their policy and that it won't go any further but I am far from considering this closed as there has been no attempt from the company to investigate or rectify my complaint
Sincerely,
Dennis *** ***
Thank you for reaching out to us regarding this issueVivid Seats has attempted to reach out to Mrs***, and while we maintain we are not at fault, in the interest of customer service wanted to provide a resolution.As a secondary marketplace, Vivid Seats is not directly affiliated with any
artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid SeatsBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).As previously stated Vivid Seats has attempted to contact Mrs*** with a resolution, but we have been unable to reach herWe have sent her email correspondence and left her voicemail's of said resolution As such, we consider this matter resolvedIf Mrs*** has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for your responseAlthough our customer continues to press forward, Vivid Seats maintains that our four-step checkout process sufficiently displays all order details prior to a customer placing their orderAs we are not affiliated with the artist or venue, ticket availability is based on the inventory which has been listed on our site by individual sellersThis is also reflected by the available inventory presented on the ticket listing page.Our customer has stated they were not made aware they may be paying above face value for their tickets to which we would like to provide clarificationThe top of every ticket listing page states, “Note: Prices set by sellers, may be over face-value.” This information is also reiterated on the checkout page clarifying, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.” Our checkout process allows each customer several opportunities to review all details of an order, including the Estimated Ship Date, prior to purchaseFor this particular listing, the Estimated Ship Date of 7/26/was statedAs Vivid Seats is not the owner of the tickets listed, this date is set by the individual seller and is often dependent upon the primary issuerAs the date provided is typically the latest estimated date a customer may receive their tickets, tickets are often delivered prior to the listed dateOur customer’s tickets were delivered via UPS on 7/18/ahead of schedule and prior to her event that took place on 8/5/2017. It should be noted that although our customer has stated she was not provided a resolution, they were offered a courtesy compensation on 8/8/which was done in the interest of customer service as we were stepping outside of the agreed upon termsThis resolution was declined by our customerAs we have addressed all of our customer’s concerns and attempted to resolve the matter, we consider this matter closedAdditional concerns our customer may have can be directed to our customer service department. Regards,Vivid Seats
Thank you for providing this responseAlthough our customer continues to state they contacted Vivid Seats on 8/7/by telephone, as we previously stated, we have no record of this as our first contact with them occurred on 8/9/As such, we encourage our customer to review their phone records to verify who they spoke with on 8/7/2017.To ensure quality customer service is being provided to our customers, all communication is recordedAs such, we are able to verify that when Ms*** initially contacted us on 8/9/2017, a representative discussed this matter thoroughly stating that documentation verifying the claim would assist in the investigation processAt this time our customer stated that they would not wish to provide further documentation for the investigationIf our customer obtains further documentation, we would be happy to re-open the investigationAs we have thoroughly addressed all of our customer's concerns, we consider this matter closed.Regards,Vivid Seats
Vivid Seats appreciates the opportunity to address Ms***'s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we're
committed to providing the best possible customer service--and maintaining a simple, transparent checkout process
On August 19th, 2015, Ms*** placed an order for tickets to the *** *** at the Los Angeles Lakers, which is scheduled to take place at 6:30PM on November 1st, She has recently expressed disappointment that her tickets have not yet arrived, but we continue to ensure their delivery prior to the event
Our records indicate that the seller provided an estimated in hand date of October 30, for this orderWhile many tickets are available to send as soon as the seller confirms the order, tickets to certain events, such as sports, may not be released by the team or box office until close to the event dateBefore placing her order, Ms*** was informed that the requested tickets might not be delivered until just a few days prior to the eventIn Ms***'s case, the Lakers have not yet released the requested tickets to the original purchaserPer our 100% Buyer Guarantee, which you can find on our website, "To lay any such logistics concerns to rest, we guarantee that we will deliver your tickets to you in time for the event, or your money back."
We ask that Ms*** remain patientWe guarantee that the tickets will be sent as soon as the seller receives them from the Lakers, and that they will arrive in time for the eventIf Ms*** has further concerns, we welcome her to contact a member of our management team
Thank you for reaching out to us regarding the concerns of our valued customer, Ms. ***Vivid Seats is a secondary marketplace, meaning that we are only able to provide refunds for events that are cancelled without the possibility of being rescheduledOn 09/18/15, Ms***
purchased tickets to see *** *** on 02/17/This event was later postponed by the artist for a later date, and has not been cancelledIt should be noted that Ms*** typically would not be able to receive a refund for an event that is postponed and not cancelled, per the policy agreed to at checkout. This policy is in place with the goal of ensuring that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe were not made aware of Ms***'s dissatisfaction with the new date prior to receiving this complaint. We are happy to take into consideration the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customers.In the interest of customer service, we resolved this matter with Ms*** and hope she will consider Vivid Seats for her future event ticket needsIf Ms*** has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Ms***, and while we maintain we are not at fault, both parties have found an amicable resolutionOn 9/19/15, Ms*** purchased tickets to see Janet Jackson on 6/7/This event was later postponed
by the artist for a later dateIt should be noted that Ms*** typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout.This policy is in place with the goal of ensuring that the customer can attend the event they originally elected to attendIn some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customersAs such, we consider this matter resolved, and hope that Ms*** will consider Vivid Seats for her future event ticket needsIf Ms*** has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team. Regards, Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsOn 01/31/2016, Mr*** purchased tickets to see *** on 03/23/This event was later postponed by the artist and/or venue for a later date. They have since
indicated that they would no longer be able to attend, to which it should be noted that Mr*** typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout. This policy is in place with the goal of ensuring that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customersAs such, we resolved this matter with Mr*** and hope he will consider Vivid Seats for his future event ticket needsIf Mr*** has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team. Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with
individual ticket holders and amazing live eventsCard holder security is of the utmost important to us as Vivid Seats; as such, we facilitate an internal Verification department to ensure orders placed with us are authorized by the cardholderThis particular purchase did not divulge fraudulent activity. Nevertheless, as a one-time courtesy, we contacted our customer via email on 7/26/detailing a resolutionAs such, we consider this matter closedShould our customer have any additional concerns, we welcome them to contact our customer service department for assistance.Regards,Vivid Seats
Thank you for reaching out to usWe have been in constant contact with Ms*** regarding this issue. As Ms*** stated, she disputed this claim with her bankWe have been communicating with Ms*** to resolve this issueAs it stands, Ms*** has been refunded by her bank for this orderWe encourage her to work with her bank regarding the chargeback and provide the documentation we have sent her to her bank as it shows the dispute was in fact resolved in Ms***'s favorIf Ms*** has any additional questions, she may contact our management team to assist her.Regards,Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for taking the time to resolve this issue.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Simply I’m going to continue to reject their lies because we have the email stating when we received the email time stampedThey do not follow their own policiesIf they were so right why did they refund us recently? They again were sneaky about itI checked my account and we were refunded however they didn’t reach out to let us know that they were moving forward they way nor that a refunded had been issuedI want everyone who ever looks up seats for an event to know and see what they did hereI’m more than willing once again to send a copy of our bank statement showing when the money was pulled that morning over and hour before the event and that we DID NOT RECIEVE THE EMAIL WITH TICKETS OR INSTRUCTIONS UNTIL AFTER OUR EVENT STARTEDThey can argue all they want but the facts are clear and we missed the entire Kansas Statw basketball game that we bought tickets to seeWe arrived with just under minutes left to playI hope every time someone googles vivd Seats this complaint comes up with their fraudulent business practices and advertising campaign
Sincerely,
Angela ***
Complaint: ***
I am rejecting this response because:you misrepresent the fact that:You in fact have the tickets that I bought when I paid for them They were advertised as available for "instant download" via email which turned out to be a lie You are not honest about the risks involved with using your servicesSignificant monetary expenses are incurred from travel, parking etc to get to the venue where you sold me tickets that were bogusI incurred expenses including a parking fee of $That is all that I asked forI hope it's worth $to you for all the trouble that you have gone through to deny my request and all the bad PR and ill will that this will generate
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:The seller agreement under Payment for ticket sales, which I would have used to resell the tickets I bought in error contains the statement "Sellers proceeds are calculated based on the amount of the listing price set by Seller minus any fees charged by Vivid Seats, which can be set and adjusted at any time and for any reason by Vivid Seats"Agreeing to Vivid Seats terms is agreeing that they can at any time charge you a fee that may be 99% of the ticket price and you receive 1% in return"minus any fees which can be set and adjusted at any time and for any reason" is wholesale robbery and is no agreement at all since they can potentially take all of the proceeds as a fee for selling the ticketsWhat a ripoff company and I will never do business with them again and encourage my friends to avoid this bot driven racket of "reselling" thousands of tickets that were never available to the general public
Sincerely,
*** ***
Complaint:
I am rejecting this response because:Their website has no requirements for etickets listedTheir representative on the phone did not indicate at anytime that a pdf scan was not an acceptable eticket (the bar code was shown on the face of the ticket and would have scanned)I searched their website and found no definition of an eticketThere was definitely nothing stating that a scanned ticket would not workI have lost my ability to sell my tickets due to the fact that I thought they were already sold and the event has pastThey offer a guarantee on ticket sales and refuse to honor itI have also filled complaints against them with the athletic department of the university the tickets originated fromThey are in the process of doing an investigation into this matterIf they will not honor the price the tickets sold for $each, I will accept the face value amount of $each
Sincerely,
Daniel ***
Complaint:
s.have them stop sending emails to me to buy seats
I am rejecting this response because:
Sincerely,
Timothy *** nowhere did I see the extra $ charge must be hidden charge crooks.wheres my $ bonus for order$or more.why shoud I talk on phone with them as they are standing their ground.r
Complaint: ***
I am rejecting this response because: Again, I will only accept if they reduce the payment from $down to $which is what they originally offered.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Again though, VividSeats made an issue of the agreement I signed off on, and made it sound like I was being granted a favor. Since VividSeats issued me (fraudulently), a cheaper ticket than the one I paid for, with no explanation or refund of the price differential, any agreement was consequently null and void. VividSeats know this. Their lawyers know this. I'm disappointed that VividSeats could not have handled the situation more honestly
Sincerely,
*** ***
Thank you for providing this responseAs we previously clarified, our customer agreed to the "all sales are final" policy prior to checkout and we must adhere to this policy as the tickets which were delivered on on 8/20/remain valid for the rescheduled dateShould our customer no longer wish to attend the event, we did suggest a resolution previously via email to our customer on 8/31/The Vivid Seats website, along with other reputable sites, provides the possibility for customers to resell their ticketsIf our customer no longer wishes to own these tickets, this option may be a positive solutionIf our customer has questions regarding the process of relisting, we welcome them to contact our Seller Services department for further assistance. Regards,Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to provide a $credit is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: While the tickets were delivered at approximately 9:am EST the day of the show I was not in fact notified of the date of delivery prior to purchase, that date was sent in a later email which I will gladly provide if you would likeOn top of this my initial receipt doesn't contain the time of delivery for the tickets as this company states. There were many times while on the phone with customer service that the representative provided me with information, the first being told that I would receive a call back within hours, the second when I was told that my tickets would be available at 6pm the night prior to the show and that if I didn't have them by that time I should call. I did call that night and was treated quite poorly by the representatives because I was attempting to point out that I was promised by a representative that my tickets would be available when if fact they weren't. The third was when I was told that I would be receiving a call from a manager within to 48 hours of requesting it on Thursday March 16th, to date I have still not received a phone call to discuss my reason for being displeased. On top of all of this when I called in at about 8:am EST on the day of the show the recorded message about the show stated that tickets are made available hours prior to the show which made it sound very much like the person who told me that the tickets should have been made available at 6pm the night before the show was accurate and that something had delayed the process. When I brought this up to the customer service agent she stated that she had not heard the message but if what I told her was true (it was) that she could understand why it would be confusing/frustrating to not have the tickets until so close to the show. As it was with the delivery time I planned an extra hour into my trip to the airport hoping that the tickets would arrive prior to my flight, thankfully they did so I only needed to waste an additional minutes of my time to print the tickets on the day of the show.I don't appreciate the fact that the person responding to this complaint states that I am wrong but is unwilling to call me and speak to me in person or even consider the fact that I am being truthful when I have offered to provide both the audio recordings as well as the emails multiple times. I would think that the fact that I'm willing to provide my actual experience and not my perceived experience would lend a little credence to my complaint. As it stands it is safe to say that I will never use this company again based on their poor customer service and terrible delivery policies. As well I will highly recommend that anyone I know getting tickets avoid this company completely. I am sure that this complaint will be closed because the company has stated their policy and that it won't go any further but I am far from considering this closed as there has been no attempt from the company to investigate or rectify my complaint
Sincerely,
Dennis *** ***
Thank you for reaching out to us regarding this issueVivid Seats has attempted to reach out to Mrs***, and while we maintain we are not at fault, in the interest of customer service wanted to provide a resolution.As a secondary marketplace, Vivid Seats is not directly affiliated with any
artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid SeatsBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).As previously stated Vivid Seats has attempted to contact Mrs*** with a resolution, but we have been unable to reach herWe have sent her email correspondence and left her voicemail's of said resolution As such, we consider this matter resolvedIf Mrs*** has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for your responseAlthough our customer continues to press forward, Vivid Seats maintains that our four-step checkout process sufficiently displays all order details prior to a customer placing their orderAs we are not affiliated with the artist or venue, ticket availability is based on the inventory which has been listed on our site by individual sellersThis is also reflected by the available inventory presented on the ticket listing page.Our customer has stated they were not made aware they may be paying above face value for their tickets to which we would like to provide clarificationThe top of every ticket listing page states, “Note: Prices set by sellers, may be over face-value.” This information is also reiterated on the checkout page clarifying, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.” Our checkout process allows each customer several opportunities to review all details of an order, including the Estimated Ship Date, prior to purchaseFor this particular listing, the Estimated Ship Date of 7/26/was statedAs Vivid Seats is not the owner of the tickets listed, this date is set by the individual seller and is often dependent upon the primary issuerAs the date provided is typically the latest estimated date a customer may receive their tickets, tickets are often delivered prior to the listed dateOur customer’s tickets were delivered via UPS on 7/18/ahead of schedule and prior to her event that took place on 8/5/2017. It should be noted that although our customer has stated she was not provided a resolution, they were offered a courtesy compensation on 8/8/which was done in the interest of customer service as we were stepping outside of the agreed upon termsThis resolution was declined by our customerAs we have addressed all of our customer’s concerns and attempted to resolve the matter, we consider this matter closedAdditional concerns our customer may have can be directed to our customer service department. Regards,Vivid Seats
Thank you for providing this responseAlthough our customer continues to state they contacted Vivid Seats on 8/7/by telephone, as we previously stated, we have no record of this as our first contact with them occurred on 8/9/As such, we encourage our customer to review their phone records to verify who they spoke with on 8/7/2017.To ensure quality customer service is being provided to our customers, all communication is recordedAs such, we are able to verify that when Ms*** initially contacted us on 8/9/2017, a representative discussed this matter thoroughly stating that documentation verifying the claim would assist in the investigation processAt this time our customer stated that they would not wish to provide further documentation for the investigationIf our customer obtains further documentation, we would be happy to re-open the investigationAs we have thoroughly addressed all of our customer's concerns, we consider this matter closed.Regards,Vivid Seats
Vivid Seats appreciates the opportunity to address Ms***'s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we're
committed to providing the best possible customer service--and maintaining a simple, transparent checkout process
On August 19th, 2015, Ms*** placed an order for tickets to the *** *** at the Los Angeles Lakers, which is scheduled to take place at 6:30PM on November 1st, She has recently expressed disappointment that her tickets have not yet arrived, but we continue to ensure their delivery prior to the event
Our records indicate that the seller provided an estimated in hand date of October 30, for this orderWhile many tickets are available to send as soon as the seller confirms the order, tickets to certain events, such as sports, may not be released by the team or box office until close to the event dateBefore placing her order, Ms*** was informed that the requested tickets might not be delivered until just a few days prior to the eventIn Ms***'s case, the Lakers have not yet released the requested tickets to the original purchaserPer our 100% Buyer Guarantee, which you can find on our website, "To lay any such logistics concerns to rest, we guarantee that we will deliver your tickets to you in time for the event, or your money back."
We ask that Ms*** remain patientWe guarantee that the tickets will be sent as soon as the seller receives them from the Lakers, and that they will arrive in time for the eventIf Ms*** has further concerns, we welcome her to contact a member of our management team
Thank you for reaching out to us regarding the concerns of our valued customer, Ms. ***Vivid Seats is a secondary marketplace, meaning that we are only able to provide refunds for events that are cancelled without the possibility of being rescheduledOn 09/18/15, Ms***
purchased tickets to see *** *** on 02/17/This event was later postponed by the artist for a later date, and has not been cancelledIt should be noted that Ms*** typically would not be able to receive a refund for an event that is postponed and not cancelled, per the policy agreed to at checkout. This policy is in place with the goal of ensuring that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe were not made aware of Ms***'s dissatisfaction with the new date prior to receiving this complaint. We are happy to take into consideration the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customers.In the interest of customer service, we resolved this matter with Ms*** and hope she will consider Vivid Seats for her future event ticket needsIf Ms*** has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Ms***, and while we maintain we are not at fault, both parties have found an amicable resolutionOn 9/19/15, Ms*** purchased tickets to see Janet Jackson on 6/7/This event was later postponed
by the artist for a later dateIt should be noted that Ms*** typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout.This policy is in place with the goal of ensuring that the customer can attend the event they originally elected to attendIn some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customersAs such, we consider this matter resolved, and hope that Ms*** will consider Vivid Seats for her future event ticket needsIf Ms*** has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team. Regards, Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsOn 01/31/2016, Mr*** purchased tickets to see *** on 03/23/This event was later postponed by the artist and/or venue for a later date. They have since
indicated that they would no longer be able to attend, to which it should be noted that Mr*** typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout. This policy is in place with the goal of ensuring that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customersAs such, we resolved this matter with Mr*** and hope he will consider Vivid Seats for his future event ticket needsIf Mr*** has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team. Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with
individual ticket holders and amazing live eventsCard holder security is of the utmost important to us as Vivid Seats; as such, we facilitate an internal Verification department to ensure orders placed with us are authorized by the cardholderThis particular purchase did not divulge fraudulent activity. Nevertheless, as a one-time courtesy, we contacted our customer via email on 7/26/detailing a resolutionAs such, we consider this matter closedShould our customer have any additional concerns, we welcome them to contact our customer service department for assistance.Regards,Vivid Seats
Thank you for reaching out to usWe have been in constant contact with Ms*** regarding this issue. As Ms*** stated, she disputed this claim with her bankWe have been communicating with Ms*** to resolve this issueAs it stands, Ms*** has been refunded by her bank for this orderWe encourage her to work with her bank regarding the chargeback and provide the documentation we have sent her to her bank as it shows the dispute was in fact resolved in Ms***'s favorIf Ms*** has any additional questions, she may contact our management team to assist her.Regards,Vivid Seats