Vitrazza

[redacted] , Thank you for contacting Vitrazza with a note about Mr [redacted] complaint to the Revdex.comWe deeply respect the role of the Revdex.com and we take customer satisfaction very seriouslyIn fact, Vitrazza offers a 30-Day Money Back Guarantee in which we pay for return shippingAnd we’ll certainly stretch the days if neededIn Mr [redacted] case, his order was months earlier, so we offered a compromiseThat didn’t satisfy himWe made that offer even though we don’t accept the contention, provided only by a second-hand report of a random carpet cleaner with unknown experience, that using this office chair mat could “capture and trap any moisture in the room”All of our experience, over years in business and thousands of customers, refutes the carpet cleanerIf there was significant moisture in the carpet, it would have come from a source under the flooring or in the walls, and would have been problematic regardless of the brand or style of chair mat usedNevertheless, with no acceptance of fault of any kind, we’ll provide Mr [redacted] his requested $refundHe can discard the matThank you, [redacted] President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted], Thank you for contacting Vitrazza with a note about Mr. [redacted] complaint to the Revdex.com. We deeply respect the role of the Revdex.com and we take customer satisfaction very seriously. In fact, Vitrazza offers a 30-Day Money Back Guarantee in which we pay for return shipping. And we’ll certainly...

stretch the 30 days if needed. In Mr. [redacted] case, his order was 13 months earlier, so we offered a compromise. That didn’t satisfy him. We made that offer even though we don’t accept the contention, provided only by a second-hand report of a random carpet cleaner with unknown experience, that using this office chair mat could “capture and trap any moisture in the room”. All of our experience, over 12 years in business and thousands of customers, refutes the carpet cleaner. If there was significant moisture in the carpet, it would have come from a source under the flooring or in the walls, and would have been problematic regardless of the brand or style of chair mat used. Nevertheless, with no acceptance of fault of any kind, we’ll provide Mr. [redacted] his requested $225 refund. He can discard the mat. Thank you,  [redacted] President