Vitalchek.com Reviews (%countItem)
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Vitalchek.com Rating
Address: ., Birmingham, Alabama, United States, 35205
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I provided complete detailed information. For $68.50 this should have been a fast, painless transaction. About ready to cancel order and just go to local town hall and get a copy for $20.
I ordered my Birth Certificate but it never arrived. When I called the company I was just on hold endlessly
I ordered a copy of my birth certificate from the company. They claimed to be legit. They even made their website out to look like Oregon's vital records website. After paying an absurd amount of money and 4 weeks going by I began to get concerned. When I tried to contact them I sat on hold endlessly.
refund
We cannot find a record for this customer. Please have them provide the 8 digit order number that would have been relayed to them via confirmation email at the time the order was placed.
Services Not Received
I placed an order with vitalchek.com on 1/9/2019 for a replacement birth certificate. They charged my credit card $125.00. Soon after that I received an email confirmation that my order was processed. The expected delivery time is 10 days. I have not received the item I ordered. The company does not offer the consumer any email or phone number through which to contact them.
I am requesting a complete refund of the $125.00 they charged me.
We have a record of only one order for this customer that was charged a total of $23.30. If the customer was billed anything else it was not charged by our company. The customer may want to check their bank statement to see what the line item description describes as the owner of that charge.
Regarding their order status, they would need to contact the NYC Department of Health as that agency handles all inquiries about orders that they receive from us:
Customers can email ***@health.nyc.gov
If the caller is in NYC they can dial 311 from their cell phone
If the call is not in NYC they may contact them at
(The consumer indicated he/she DID NOT accept the response from the business.)
Vitalchek is the website that asked me to pay the full amount on the basis that they would provide me with the document that I requested. It was much more than the $23.30 they are stating in the response. The total amount is $125.00, which is what they requested from me to process the order. That larger amount is the fee they advertise on their website in lieu of services rendered by them. Even if the remainder less the amount of $23.30 was billed by a third party company, their website solicited the $125.00 from me to initiate the order, therefore I feel they misrepresented the promise of a service, which I still have not received in the time frame they promised. It was all done through Vitalchek's website - they are responsible for the loss to me as a consumer.
The customer would need to provide evidence of this total amount they mention, as we have only the record of the order that charged $23.30 (Order# XXXXXXXX). We are ***, and the customer is probably confusing the third party web site that they originated the order from with us.
Typically what happens is a customer searches the web for 'Birth Certificate' or something similar, and they will arrive at some other web site that advertises the ability to order vital records. They provide all their order and payment information to this company, but what that company actually does is charge some separate amount of their own, (we have seen amounts ranging from $50 or $75), and then they visit our company's web site and key in an order on the customer's behalf, upon which we then charge the entered card for whatever the order amount is, not knowing that this wasn't the actual customer doing it. Historically some of these companies would provide their own contact numbers and email addresses which they would use to relay back status information to the customers, but after our company sought legal action to prevent these proxy orders (because we get the complaints), they simply reverted to keying in the information as if they are the customer, so we have no idea which orders are being entered in this manner unless we find out about it via complaints like this.
The customer needs to check their bank statement for the name of the originator of the charge(s) they associate with this request. ***'s $23.30 charge will appear on its own line, whereas the extra finder's fee charge that is responisble for most of the claimed amount will appear separately and some companies that might be so listed are ones like 'USBirthCertificates'. There are several so unless the customer verifies their statement charges we cannot be of any assistance. We have no records of anything else but what was keyed into our web site.
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is against Vitalchek. They are the website that I went through to make the purchase order. I was doing business with Vitalchek and I feel that the service was misrepresented. I was encouraged to make a purchase for a service which was not fulfilled. I never received the item I ordered and Vitalchek is responsible. It is their website with their company logo.
I ordered a package next day air and they sent it signature required without my consent.
To get my package I am having to pay UPS for a delivery change but their website is temporarily having errors so I can't even make a delivery change.
I need my package delivered on time and without additional hastle. I want my package delivered without a signature required or delivery changed to to lacal Ups store where I can pick up and refund for fees and refund for hastle.
The customer's order was delivered on 12/1 after a reroute requested by the customer and a prior delivery attempt on 11/28. Unfortunately the State of Washington requires signature upon delivery for all vital records as part of their arrangement with our company. We apologize for the customer's frustration with this however the document could not be delivered any other way unless via standard mail.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not acceptable to now state that there is a policy requiring signatures when you make no mention of signature being required when purchasing. This is twice now this company has done this. The first time was a few years ago and I but it wouldn't occur to me that they still have the same issue. If they just add this information to their site, this frustrating issue could have been avoided. Your lack of information is misleading.
The signature policy has existed for this location and would have been relayed during shipping method selection by the customer, which is defaulted to 'none'. Upon selecting UPS, a bulleted list of details about the method are displayed which includes the signature requirement and the processing time for the agency. We understand that this might have been overlooked, but it is not a new policy or a retroactive one.
I haven't completed their process yet but I'm already less than happy, I submitted my request for a copy of my birth certificate and paid their fee, but they require me to fax them a notarized declaration. That's all good, except that my drivers license is expired, I'm waiting for it to come in the mail. Doesn't seem like it should be a problem, does it? Well they just tacked on another $7 service charge for my delay. They have literally done nothing for me yet, price goes up $7. The notice says it's in their terms & conditions, and no doubt it is, but it's still crap! It costs them NOTHING to wait for me to complete, this charge is abusive and predatory.