Visual Design Reviews (%countItem)
Visual Design Rating
Address: 1100 Glendon Ave, Los Angeles, California, United States, 90024-3503
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Very unprofessional, scam, refund not guaranteed. After couple weeks of back and forth trying to get a unique design, we found some of the logo designs were public vector stock images found online. Very difficult to get the proper refund and had to resort to disputing with credit card and reporting a consumer complaint to CA attorney general.
Visual Design Inc started building a website. I paid for the construction of the website and separate payment for the domain and host. I need help.
I started with Visual Design Inc June 2 and paid to start a website and paid separate for the domain/host three year package. After numerous calls and emails with no response. I finally got the money back last week for the website. I am unable to get the domain or host from Visual Design Inc. which they have length with Namecheap. Namecheap says that Visual Design Inc has to transfer the domain. Visual Design Inc says they are keep the host and will take care of the hosting. I want both the domain and host for *** which I am the owner with my husband. I believe that I have been scammed and I do not believe that can keep the domain or host since I paid and have the invoice for the purchase. I need a quick response since I am unable to build a website without the domain and the host. This has been unbelieveable to work with an unprofessional group. After research today, they have a rating of D+. I am sending you the invoice for the domain and host for a three package.
Please let me know as soon as possible what I can do. So that I can go forward on building a website for our new business.
Thank you
I need my domain and host for my company that I paid Visual Design Inc. to setup. now I am unable to get the domain that is at Namecheap and the host is with Visual Design Inc. They have not use for the domain and do not need control of the hosting. I can not build a website until I have control of the domain and hosting package that I paid for a three year package.
This company designed logos for me but never actually delivered the final product. Services were not rendered and the 24/7 service was never available
This company designed logos for me but never actually delivered the final product. Services were not rendered and the 24/7 service was never available. When I did engage in a chat with the "24/7" rep, I was told that he was afraid to provide me with details because my project manager had to speak to me. The project manager never responded to my request for info and the launch date for my business is upon us with no logo and no refund.
Refund or the services that I paid for in a timely fashion.
Our experience with Visual Design has been absolutely awful, Visual Design has been 'working? on our website for 6 months and at the end of the day the project was never delivered and they won't give us our money back. We would send pictures and emails with changes and or add ons and they would not get done, the moment we would call one or two things out of the 10 would get done. Today when I finally got on the phone and yes lost my ability to be civil, the conversation was reciprocated by *** and *** by them hanging up the phone on me multiple time and them telling me that they gave me a great design and I don't know what I am talking about since I am not a designer. These people have been verbally abusive.
When I would ask to speak with someone with a higher position that would be able to assist me so I can explain what's been going on for months, I got push back from ***,*** and *** because *** is the manager and that's the only person I can speak with. I can assure you I have pictures of the website when the pictures were Blurry, phrases didn't make sense, things were not lined up or centered, misspellings etc.
Now we have been speaking with *** who claimed to take care of the issues, listen to the calls as well as go through the emails. Two week have passed *** nothing gets done nor do we get a call back. All we wanted was our money back for the unfinished project, the headaches and the abusive and condescending manner we were treated. Now we have decided to go through our business lawyer, we rather spend more money on dealing with you Visual Design legally than to let you lie and mistreat projects and clients. They won't refund give us a refund or the rights to the unfinished website.
Again we were supposed to launch our new website 2/1/2020 since we're parting ways from our franchise, as you can guess now we don't have a website.
I realized a little late that this is a Fake U.S Company and They're Working out of ***. Is that against the law'.
Product_Or_Service: Website
Refund We want a refund or for them to give us all the specs and full access of the unfinished Website we own. The other thing is... If indeed I am Correct and this is a Fake Company from India, pretending to be from the U.S. they need to be shut down for fraud.