Vista Property Management

Our AC didn't work when we moved in, when we called about it, we couldn't get a response or answer. Finally after getting agitated they responded to just let me know they didn't appreciate my attitude. Really? We paid $3000 to move in and the AC was broke, and they knew it and lied about it... then they continue to try and shame me for my agitation for not responding to our issues. It took them a month to fix the AC. The house wasn't very clean, and the lawn had 3 ft high grass barely mowed that took a lot of effort to clean up. They do NOT care about their tenants and will trivialize anything you call about. They never answer the office phone, so don't bother calling them.

Complaint: [redacted] I am rejecting this response because: as I have stated many times, I am not looking for the painting charges to be eliminated - I am looking for them to be reduced to take the condition at move in into consideration As previously stated, I signed the lease with the repayment terms on the good faith that the walls would be in good condition at move in and that repairs would be due to damages caused by me This was not the case - as evidenced by the many mentions on the move in sheet of the walls not being painted, as well as scuffs and scrapes being visible Had they been in good condition and not in need of painting at move in as you have stated, I do not understand why the move in condition sheet would be marked this way I've attached a copy of the sheet as evidence, and you can see the leasing agent noted over and over again that the walls were not in perfect condition.Sincerely, [redacted]

Vista Property Management does not put the customer firstI feel they take advantage of their positionTrying to resolve and issue is a never ending game of unanswered emails and voicemailsThey contradict their own bylaws in regards to uniformity and who is responsible for updatesGetting a work order completed in a timely manner is almost impossible, I waited over a month for them to fix a leaky roofWhen they did investigate the roof they cut a hole in my drywall and never came to repair itMy only hope is that one day they are treated the same way they treat those that are stuck living under there supervision

I understand that Ms [redacted] is looking for the paintingcharges to be eliminated and refunded back to her but it clearly states in herlease that if we have to paint her unit, she will be responsible for herpercentage of the cost of that paint chargeShe is only being charged for thedamages that she causedNot damages caused by any the previous residentsThedamages to the walls were caused by nail holes and excessive patching that she madeThe onlyway to cover this was to sand and repaint the areasThis has nothing to dowith the unit not being painted at the time of moor the fact that therewere scuffs on the wallsThe mosheet notes that the walls were notpainted, they did not note that they were in bad conditionAs I walked throughthe unit, the walls were still not in bad condition and still did not require afull paint, but did require heavy touch upWe do not repaint every home aftermove-out unless it needs itMost of the homes just need touch up or the wallswashed

Complaint: [redacted]I am rejecting this response because: as I have stated many times, I am not looking for the painting charges to be eliminated - I am looking for them to be reduced to take the condition at move in into consideration.  As previously stated, I signed the lease with the repayment terms on the good faith that the walls would be in good condition at move in and that repairs would be due to damages caused by me.  This was not the case - as evidenced by the many mentions on the move in sheet of the walls not being painted, as well as scuffs and scrapes being visible.  Had they been in good condition and not in need of painting at move in as you have stated, I do not understand why the move in condition sheet would be marked this way.  I've attached a copy of the sheet as evidence, and you can see the leasing agent noted over and over again that the walls were not in perfect condition.Sincerely,[redacted]

I have been working with Ms. [redacted] for a week to resolvethis dispute. She had been working with Ms. C[redacted], who is no longer employedwith us, while she was in the process of moving out. It is our policy to domove-out inspections with the resident not present for the safety of theproperty manager....

We have had some safety issues in the past so we have made ita company policy. With all move-outs, we send a cleaning checklist as acourtesy. It is a guide but by no means contains everything that should be doneat move out since we have many homes with many different features. Ms. [redacted] was referred to me for her account review since Ido all account reviews when there is a dispute or question. I reviewed heraccount and reviewed the home that she moved out of since it had not beenturned as of the day I received her file. There were charges on her accountthat were normal wear and tear regarding the labor and I reimbursed her forthose charges. I reimbursed her for a burnt out exterior light bulb that was thereat move-in. I also reimbursed her for a damaged blind that was in thatcondition at move-in. Ms. [redacted] patched many nail holes in the walls in the entryand all rooms in the home. Those patches measured from 1.5 to 2 inches indiameter and were so numerous especially in the entry that it needed to bepainted. Touch up was not an option. The kitchen and dining area also needpainting due to smudges and dirty walls. This home was painted in January 2013and when the last resident moved out April 2014, the walls did not need to berepainted. The charge to Ms. [redacted] for the repair to the walls was $308.50.This charge was 60% of original invoice of $514.18 that the owner is beingcharged to have the walls painted. This is according to the Move-Out ChargesAddendum on page 3 of the lease that Ms. [redacted] signed on 5/14/15 that states “Tenantagrees that at the time of move out, should inside of Rental Unit need paint,this cost will be charged accordingly by the table listed below.1-6 Months….100%   7Months….95%   8 Months….90%   10 Months….80%9 Months….85%   11Months….70%   12 Months….60%   16 Months….50%18 Months….40%   20Months….30 %   24 Months….20%   30 Months….10%36 Months….0% Since Ms. [redacted] wasthere for 12 months, her financial obligation is 60%.  She was charged $250 for cleaning for thefollowing- Drawers and cabinetsfaces in the kitchen had to be wiped down. The stove had to be pulled out andcleaned on the sides. The microwave had to be cleaned on the top. All theblinds had to be dusted. The fridge had pet hair inside. The dishwasher had tobe cleaned. Toilets had to be cleaned (urine on the sides and bottom with pethair). Window tracks had to be cleaned inside and out. Scones had to be dusteddue to pet hair. She was also charged for a furnacefilter ($10.00) and damaged blinds ($67.62), 4 light bulbs ($8.00), CarpetCleaning (95.00 per lease), and a smoke detector battery per lease ($4.00). I had agreed to refund all charges backto Ms. [redacted] that she was disputing ($100.00 in labor charges, $2.00 forexterior light bulb, and $28.00 for the one blind) except for the paintingcharge. She was very disturbed when I would not agree to refund the paintingcharge and told me on 6/23/15 that she was contacting a lawyer to take us tosmall claims. I told her that I would wait for the for her to contact me withthe court date and thanked her for her time,On Tuesday, June 23, 2013, Ms. [redacted] agreed to settle for$130.00 to “be done with this”. I sent her a check for the $130 and wrote FinalSettlement on the check as I do on all checks. In no way does this reflect herfile as a settlement or dispute. Her file shows an adjustment.

I understand that Ms. [redacted] is looking for the paintingcharges to be eliminated and refunded back to her but it clearly states in herlease that if we have to paint her unit, she will be responsible for herpercentage of the cost of that paint charge. She is only being charged for thedamages that she caused. Not damages caused by any the previous residents. Thedamages to the walls were caused by nail holes and excessive patching that she made. The onlyway to cover this was to sand and repaint the areas. This has nothing to dowith the unit not being painted at the time of move-in or the fact that therewere scuffs on the walls. The move-in sheet notes that the walls were notpainted, they did not note that they were in bad condition. As I walked throughthe unit, the walls were still not in bad condition and still did not require afull paint, but did require heavy touch up. We do not repaint every home aftermove-out unless it needs it. Most of the homes just need touch up or the wallswashed.