Vista-Pro Automotive

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ This guy purchased his radiator admittedly from Ebay, and not our websiteThis claim is unfounded and incorrectI invited him to provide me a copy of his order for 100% verification, and he refusedMy offer still stands, if he can show where he purchased the item from our Website and not through Ebay, I will happily help him by giving him a replacement item for his vehicle Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seller is lying about asking for verificationHe NEVER asked for it and I will be happy to forward a copy of the receipt AND warranty to himPlease provide a name and email address to send copies toTHEIR records should reflect where purchasedI have a Paypal receiptRegardless, radiator came with a warranty AT THE TIME OF SALE FOR A LIFETIME WARRANTY!!! Final Business Response / [redacted] (4000, 19, 2016/02/02) */ As you can tell by the pay pal receipt that the customer sent a copy of, it was for a ebay auctionThe warranty page he sent a copy for was the website completeradiators.com, two totally different sales channelsIn addition, the complaint was sent to Vista-Pro Automotive, a company that no longer exists

Initial Business Response /* (1000, 5, 2016/01/11) */
This guy purchased his radiator admittedly from Ebay, and not our website.. This claim is unfounded and incorrect. I invited him to provide me a copy of his order for 100% verification, and he refused. My offer still stands, if he can show...

where he purchased the item from our Website and not through Ebay, I will happily help him by giving him a replacement item for his vehicle.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Seller is lying about asking for verification. He NEVER asked for it and I will be happy to forward a copy of the receipt AND warranty to him. Please provide a name and email address to send copies to. THEIR records should reflect where purchased. I have a Paypal receipt. Regardless, radiator came with a warranty AT THE TIME OF SALE FOR A LIFETIME WARRANTY!!!
Final Business Response /* (4000, 19, 2016/02/02) */
As you can tell by the pay pal receipt that the customer sent a copy of, it was for a ebay auction. The warranty page he sent a copy for was the website completeradiators.com, two totally different sales channels. In addition, the complaint was sent to Vista-Pro Automotive, a company that no longer exists.