Vista Inn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that Chimney Machanix is making a great effort on resolving this issueHowever I have not yet received a bill for the new installOnce I receive this bill in the mail I will be sending a copy of this bill to Jasper and asking him to pay it in fullAlong with any payment I have made to him for the original install, and all other service calls I payed for.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As a father of four kids I completely understand your fear. Lucky the fireplace is designed to shut down long before any amout of co2 could get out.  I dont recall all the details of your job but do remember that the house had a negotiate pressure issue down stairs causing cold hearth syndrome....

  We have tried a few venting configurations to solve this.  For whats its worth I know you where never in any danger and I would not have done anything in your home that I wouldn't do in my own.      Anyway I can tell you wont care what I say at this point, I hope your frost issue is resolved. Enjoy your fireplace,  happy new year.  I will be sending a check out.

Lets go back to the start1st home owner buys used fireplace from somplace and asks for a quote to install it. 2nd one of my employees writes a quote,  when he gets to the office I looked at the quote and something doesnt seam right with the messurements. 3rd I go to the home and discover that this is infacr a wood burnning fireplace with a log set and cannot be hooked up as quoted. 4th I find the cheapest (other than box store junk) fireplace I can and install it using the cheapest way I can. Basically doing the job at cost. 5th beacause of pressure differances and cold air falling there is frost on the pipe, I replace pipe at cost.6th, pipe still has frost and cold air enters home when not in use. I wrap pipe in a ceramic wool blanket. 7th 2 years later homeowner has another contractor install pipe with the same inner diameter exhaust but slighlty larger intake. This may big in more cold air or may not.  8th I get Revdex.com notice and issue full refund, customer now has a free fireplace with premium venting, I believe this to be a great deal to the homeowner and promise that thier safty was never at risk.