Virginia Lottery

We bought 20 new 5 dollar lottery and 20 new 2 dollar tickets this morning 11/13 2023 in Abingdon VA this morning out of the 40 tickets not one winner. We bought the same amount 11/12 2023 in Lebanon VA not one winner. We bought the same amount in Bridtol VA on 11/11 2023 in Bristol VA not one winner. People needs to know this and I am going to ever media I can to get the word out there. It's a shame that you turn something fun into ripping, frauding, stealing, off People. If I have my way and others I know that feels the same as myself we will see you in court. I hope karma bites you ALL in the AS so hard you never get over it. Thank you have a nice day

I have bought the 30.00 ticket bonanza bucks looking to score something higher in price I bout the well over 100 tickets hit 600.00 one time 100.00 2 times and some 50.00. Yet have I seen a 5x or a 10x I also but these in for second chance one week had 1500 entrees next coke weeks 3000 entrees in total. Nothing with all those entrees one would think they would hit 400.00 in gas? Va. Lottery odds are not right. I have every ticket in bought two black up this review. Cone on Va lottery let us win some money sometimes? This state is the worst in winners. Odds are not what they say I can prove it. Be careful all.

We just received notice from the Revdex.com of your complaint: "I paid for a scratcher card which was devalued before I could cash it." We want to help resolve this matter, but your complaint doesn't give us very much informationIf you can write us back with some details, it will help us investigateFor example, if you can tell us what Scratcher game you were playing, where and when you bought the ticket, and what you mean by "devalued," it will really helpYou can reply through the Revdex.com if you want, or contact us directly at [redacted] or [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
You may close the case.I'm not pleased with the outcome but you may close the caseThank you for all that you have done.Ms.***

We just received notice from the Revdex.com of your complaint: "I paid for a scratcher card which was devalued before I could cash it." We want to help resolve this matter, but your complaint doesn't give us very much informationIf you can write us back with some details, it will help
us investigateFor example, if you can tell us what Scratcher game you were playing, where and when you bought the ticket, and what you mean by "devalued," it will really helpYou can reply through the Revdex.com if you want, or contact us directly at *** or ***

This is a follto my letter to you of March 20, in which I requested more informationThe Revdex.com has forwarded to us the front and back of the ticket that you sent them after your original complaintWe were able to use that ticket information to investigate what happened.Here is what we found out: The reason your ticket was not able to be cashed, which you described as "devalued," is because the ticket had already been cashed.The ticket was bought at *** *** * *** *** *** ** ***It was an $* winnerOur investigation shows that It was cashed at *** *** *** *** *** *** in *** on March , 2017, at 2:p.m.If you feel that this is in correct, or if you have additional information about it, our Security Department would be happy to talk to you and look into it furtherYou can contact them at ***Please reference this letter so they'll know what you're talking about.If you ever have questions about anything involving the Lottery, you're always welcome to contact us at *** or ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
You may close the case.I'm not pleased with the outcome but you may close the caseThank you for all that you have done.Ms.***

We have just received your complaints to both the Revdex.com and the *** *** *** ***This is in response to bothThe Revdex.com reference number is ***? We are sorry to hear of your dissatisfactionThat’s certainly not our intentWe want you to enjoy playing our
games, regardless of whether you happen to win or not.? As you know, in the Virginia Lottery modernized its subscription system to an e-commerce model making it more flexible and secure.? Before these upgrades were made, your subscription had to be for 26, 52, or drawingsAll your winnings were held until the subscription ended, at which time we would mail out a physical checkThere were no other optionsYou would then repeat the process, assuming you received the check in the mail.? The new system is designed so the player has full control over their internet accountYou can fund your account and hold a balance for future purchasesYou can purchase a subscription for? your? choice of length ??" anywhere from drawings through drawingsYou can store your winnings in your account, use them for subsequent purchases, or request to withdraw your winnings, as you have donePurchasing tickets and payment of prizes is all electronic, not dependent on the mail.? There’s a lot of added security in this new systemIn order to withdraw your winnings, you need to show that you own the bank account into which you are requesting the funds go.? It ensures that someone has not gotten unauthorized access to your accountThis verification only needs to be done for the? first? withdrawal to that bank account ??" once it is verified as an authorized account for the player, future winnings can be withdrawn without additional proof of ownership.? I realize the additional required steps for the first withdrawal can be cumbersome compared to our old system, but please understand, it’s for? your? protection.It’s definitely not a case of the Lottery not wanting you to have your winningsInstead, we are taking extra steps to be certain that the winnings go where you, the rightful owner, intend them to go.? ? I see that you spoke with a member of our subscriptions team on November If you want, I’ll be happy to answer any further questions you may have at? ***? or? ***? Sincerely,John H***John H*** |Communications Specialist |Virginia Lottery*** *** *** ***? ***? ** ***Ph:? +* ***? ? ***

This is a follto my letter to you of March 20, in which I requested more informationThe Revdex.com has forwarded to us the front and back of the ticket that you sent them after your original complaintWe were able to use that ticket information to investigate what happened.Here is what we found out: The reason your ticket was not able to be cashed, which you described as "devalued," is because the ticket had already been cashed.The ticket was bought at *** *** * *** *** *** ** ***It was an $* winnerOur investigation shows that It was cashed at *** *** *** *** *** *** in *** on March , 2017, at 2:p.m.If you feel that this is in correct, or if you have additional information about it, our Security Department would be happy to talk to you and look into it furtherYou can contact them at ***Please reference this letter so they'll know what you're talking about.If you ever have questions about anything involving the Lottery, you're always welcome to contact us at *** or ***

We just received notice from the Revdex.com of your complaint: "I paid for a scratcher card which was devalued before I could cash it." We want to help resolve this matter, but your complaint doesn't give us very much information. If you can write us back with some details, it will help...

us investigate. For example, if you can tell us what Scratcher game you were playing, where and when you bought the ticket, and what you mean by "devalued," it will really help. You can reply through the Revdex.com if you want, or contact us directly at [redacted] or [redacted].