Virginia Hospital - Arlington

September 23, Dear [redacted] ***: I am writing in response to your letter of September 15, addressed to Virginia Hospital - Arlington notifying us of the above referenced complaintThank you for forwarding the concerns raised by one of our patients regarding a bill she received from our physician group,Yesterday, I reached out to the patient and responded to her directly in writing, We believe the matter has now been resolved.Sincerely,Peggy HDirector, Finance Virginia Hospital Center Physician Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

September 23, 2014
Dear [redacted]:
I am writing in response to your letter of September 15, 2014 addressed to Virginia Hospital - Arlington notifying us of the above referenced complaint. Thank you for forwarding the concerns raised by one of our patients regarding a bill she...

received from our physician group,Yesterday, I reached out to the patient and responded to her directly in writing, We believe the matter has now been resolved.Sincerely,Peggy HDirector, Finance Virginia Hospital Center Physician Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: The hospital engages in appalling billing practice.

Twice, I sent payment via CC to pay off the same bill. The third time I received the notice, I tossed it because I believed I had paid it. Only by chance I decided to call to find out why I was receiving the same bill that I was convinced I had paid. I found out that, while your bill allows for [redacted] payment option, you are unable to process [redacted].

This is an unacceptable billing process. If they have an issue with their systems, they have to PROACTIVELY notify customers that they received their payment but that they have a problem processing it. Otherwise, many customers like me, would toss the additional bills thinking they have paid. I was so shocked to find the truth and terrified. I am in the process of buying a house, and if my bill got sent to a collection's agency without my knowledge and affected my credit on closing of my house, that would have cost me tens of thousands of dollars. I am so appalled that the hospital follows such practice and actively and intently ruins the credit history of unsuspecting patients who have been diligent in paying their invoice.

They need to immediately fix the problem and proactively call anyone who mails a payment that they are unable to process.

The hospital should be prohibited to send any invoice to collections for their failure.Desired Settlement: Acknowledging that they have fixed the problem and that they have notified every customer in recent history that they failed to process their payment. Acknowledgment that they have never sent (or annulled) any unpaid invoices to collections agency as a result of this failure.

Business

Response:

September 23, 2014 Dear [redacted]: I am writing in response to your letter of September 15, 2014 addressed to Virginia Hospital - Arlington notifying us of the above referenced complaint. Thank you for forwarding the concerns raised by one of our patients regarding a bill she received from our physician group,Yesterday, I reached out to the patient and responded to her directly in writing, We believe the matter has now been resolved.Sincerely,Peggy HDirector, Finance Virginia Hospital Center Physician Group

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,