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Ms [redacted] * [redacted] Dear Ms [redacted] * [redacted] : Regarding the complaint against George's Roofing, Incassigned ID [redacted] , submitted by you on 4/13/2016, and your follcomments on 4/19/2016, we sincerely apologize that ouractions made you feel so frustrated that you felt compelled to file said complaint While we are never pleased when a customer is dissatisfied, we always prefer to correct our own mistakes in workmanship or executionOur record with the Revdex.com will show, we are a professional organization, that takes the details of our craft very seriouslyOur simple longevity within the industry should make you feel comfortable that we do our work well, and are a quality conscious organization However, we do make mistakes, as everyone does, and would prefer to meet with you to inspect what you perceive as craftsmanship deficienciesIf you would invite us, at your earliestconvenience, to your home to meet with you, we would like to make any corrections we deem necessary as soon as possible We have not prepared, or mailed a bill for the balance due on the work, as of yetSo any modifications that are required to that bill, can be made, once you and I inspect the work If the modifications in craftsmanship are minor enough, I would be glad to personally make them while on site Thank you, in advance for allowing us the opportunity to show you our professionalism Respectfully Submitted, Kevin SB***President of George's Roofing, Inc