Vinci Jewelry

To Whom it may concern: On 10/1/Miss *** *** called to complained about the service The Davis Airporter had provided her on 9/30/15. I asked the dispatcher who took the reservation about it, and found out that he had followed company's
policy when booking the reservation. Everyday in the morning the schedule for the next day is done, and drivers are notified the times they are working the next day. After the schedule is completed if any passenger calls to make reservations for the next day, they need to be notified if there will be a wait time after they pitheir luggage. In this case Miss *** was notified she would have to wait for other passengers. I understand there was a misunderstanding from her part, and for that reason I offered her a $discount next time she travels with The Davis Airporter. I am attaching a statement from the dispatcher who booked her reservation. Please feel free to contact me if you have any questions at *** or *** ***.Sincerely, *** ***

I am rejecting this response because: I asked the dispatcher twice to clarify and both times he said that there were going to be two shuttles and the longest period I would have to wait was roughly minutesAt no point was I told that Davis Airporter would expect me to wait minutes to leave the airportThe manager has not come up with a solution in which I'm satisfied withI was handcuffed by the Davis AirporterHad I chose to get out of the van after waiting minutes, I would still have been charged for the ride even though they did not deliver on their minute wait limitThis comes down to resolving a "he-said / she-said" disputeThe dispatcher told me one thing but is now not taking responsibility for the things he said and the manager refuses to believe meShe was rude, refused to provide me with an emailed confirmation of this discount I was offered, and hung up on me -- she made it personal