Viking Funding Group

Review: They refused to send the remaining credit after the pay off was made.

After the pay off was funded, they continued to take the daily withdrawal from my account. I decided to close the account on them.

Now they want my account # so they could fund the credit owed.

I want them to send a check in my name.

I DO NOT TRUST THEM!Desired Settlement: Send the credit that is rightly owed to me.

I will not provide my bank account # to them.

Business

Response:

On 9/*/15 we received a payoff from On [redacted] in amount of $13,851.24 which did not clear our bank until 9/*/15. On 9/*/15 we instructed our bank [redacted] to terminate the ACH automatic daily payments which usually takes 2-3 business days. The total overpayments amounted to $944.28. On 9/*/15 10:51 a.m. we issued a refund amount of $736.90 through [redacted] (viaACH) to [redacted] bank account that we had on file and were to schedule the remaining amount of $207.38 on 9/**/15. This was how we funded Pedego initially on 1/**/15, via ACH through [redacted]. On 9/*/15, 3:15 P.M. [redacted] contacted Kurt M[redacted] at our office regarding the refund due and advised Mr. M[redacted] that the business has a new bank account. He asked [redacted] for the new bank information and she refused to provide any information and insisted on a cashiers bank check. Mr. M[redacted] advised [redacted] that it is our policy to issue refunds via ACH and not by check. We went ahead and cancelled the ACH payment with [redacted] since we did not have the updated bank account information. I called [redacted] at 5:22 p.m. and advised her that the ACH payment was secure and that she would receive the funds the next day. She said that she would speak with her husband and get back to me. I didn’t hear back from Mr. or [redacted] so I called [redacted] an hour later and she said that they decided not to provide the new bank information. I sent her an email immediately following the phone call confirming our conversation and that Viking Funding Group will not be held liable for withholding the refund amount. We have made every effort to issue the refund and the merchant has been uncooperative. It is the policy of Viking Funding Group to issue full refunds promptly for any overpayments. We need the new bank account information so we can issue the refund due in the amount of $944.28.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid off the amount since May * and they continue to deduct a few for the past 5 days equally to over $700. I sent them an email and there response was that there accounting system had not updated since May *. Unbelievable so they stated they would credit back my account and stop the deductions. To my surprise today they still deducted the money and no refund has been given. I got a fee from the bank of $34 today because of there deduction. I would like to be refunded as well.Desired Settlement: I would like all the money refund immediately today. I think they have had enough time to verify everything .

Business

Response:

There were 2 refunds issued ($566.60 on 5/**/15 and $141.65 on 5/**/15). We also agree to credit the merchant $50.00 in bank fees. The $50.00 was sent on 5/**/15. This is a total refund of $758.25 in which the remaining amount will be in the merchants bank account by Wed 5/**/15.

Review: I contacted the company to get a pay off letter and they would not provide one on a timely basis. Wanting to payoff my account and am given the round around.Desired Settlement: Payoff letter by tomorrow morning of May *.

Business

Response:

We were contacted by [redacted] on 5/*/15 requesting a payoff letter. On Friday 8/*/15 (8:00 a.m.) a payoff letter was emailed to [redacted]