To Whom It May Concern,
Viking Floors received the above-referenced customer complaint and appreciates the opportunity to respond. During the floor tear out, one of the installers' hammer slipped from his hand in results broke one of the glass panels from the study door....
Viking Floors and the customer agreed that a refund of $[redacted] from the jobs total price to be applied to the glass door repair. Viking Floors sincerely regrets any inconvenience this issue may have caused. and will make every effort to see that this never happens again. If there are any other concerns please feel to contact Viking Floors [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
To Whom It May Concern,
Viking Floors received the above-referenced customer complaint and appreciates the opportunity to respond. During the floor tear out, one of the installers' hammer slipped from his hand in results broke one of the glass panels from the study door....
Viking Floors and the customer agreed that a refund of $[redacted] from the jobs total price to be applied to the glass door repair. Viking Floors sincerely regrets any inconvenience this issue may have caused. and will make every effort to see that this never happens again. If there are any other concerns please feel to contact Viking Floors [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.