Victory Worldwide Transportation

Thank you for the opportunity to respond to this complaint Edwards Auto Care has been in business for over years We have always been licensed and insured and our staff has a combined years’ experience in the auto repair industry[redacted] came to us for an estimate to repair her car for a non-starting and shifting issue We provided her with a written estimate which the agreed to We performed the work and let her know it was readyAt this time she asked us for estimate on body work and a rebuilt transmission She stated that she had pending litigation against a repair shop, towing company, [redacted] and her insurance company [redacted] We took her vehicle to two body shops and obtained estimates for her Also, we provided an estimate for a rebuilt transmission We did this as a courtesy at no charge While dealing with these issues [redacted] left and the vehicle for a number of weeks and we never charged storage [redacted] asked if she could have her car and withhold payment until her pending litigation was settled We told her this would not be possible After several more weeks she paid for the repair and retrieved her vehicle We feel we have done everything possible for [redacted] as we provided her with additional estimates, storage and several courtesy rides at no chargeWe sincerely wish [redacted] the best as she confronts life’s challenges

Thank you for the opportunity to respond to this complaint.  Edwards Auto Care has been in business for over 30 years.  We have always been licensed and insured and our staff has a combined 150 years’ experience in the auto repair industry.[redacted] came to us for an estimate to repair...

her car for a non-starting and shifting issue.  We provided her with a written estimate which the agreed to.  We performed the work and let her know it was ready. At this time she asked us for estimate on body work and a rebuilt transmission.  She stated that she had pending litigation against a repair shop, towing company, [redacted] and her insurance company [redacted].   We took her vehicle to two body shops and obtained estimates for her.  Also, we provided an estimate for a rebuilt transmission.  We did this as a courtesy at no charge.  While dealing with these issues [redacted] left and the vehicle for a number of weeks and we never charged storage. [redacted] asked if she could have her car and withhold payment until her pending litigation was settled.  We told her this would not be possible.   After several more weeks she paid for the repair and retrieved her vehicle.  We feel we have done everything possible for [redacted] as we provided her with additional estimates, storage and several courtesy rides at no charge. We sincerely wish [redacted] the best as she confronts life’s challenges.