Dear [redacted] , Your RevDex.com case number [redacted] has been forwarded to me for reviewI would like to document the actions taken to resolve the issue that you experienced with your recent order I truly apologize that you were not able to receive the travel case and tote that were free gifts with your purchase Our promotions for gifts with purchase are always extremely popular with our customers Occasionally, when we pack a customer’s order, we find that a miscount in inventory has caused our computer system to indicate that an item is available when it has actually sold out Unforeseen delays in order authorization can also result in depletion of an item prior to packing On Tuesday, March you spoke with one of our associates named Steffanie As a token of apology and appreciation, she is sending a tote bag from our PINK collection to you at no charge You should receive it by March An electronic gift card in the amount of $was also sent to your email address The gift card has no expiration date and can be used for online purchases or printed for use in our stores [redacted] , I appreciate you bringing this matter to our attention Thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-#### Sincerely, Gloria H
Dear [redacted] , Your RevDex.com case number [redacted] has been forwarded to me for reviewI would like to document the actions taken to resolve the issue that you experienced with your recent order I truly apologize that you were not able to receive the travel case and tote that were free gifts with your purchase Our promotions for gifts with purchase are always extremely popular with our customers Occasionally, when we pack a customer’s order, we find that a miscount in inventory has caused our computer system to indicate that an item is available when it has actually sold out Unforeseen delays in order authorization can also result in depletion of an item prior to packing On Tuesday, March you spoke with one of our associates named Steffanie As a token of apology and appreciation, she is sending a tote bag from our PINK collection to you at no charge You should receive it by March An electronic gift card in the amount of $was also sent to your email address The gift card has no expiration date and can be used for online purchases or printed for use in our stores [redacted] , I appreciate you bringing this matter to our attention Thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-#### Sincerely, Gloria H