June 26, [redacted] Dispute and Information AnalystServing San Diego, Orange & Imperial CountiesViewridge Ave #200San Diego, CA 92123-1688Dear Ms [redacted] ,This is to confirm our receipt of your letter dated June 11, regarding a complaint from Mr[redacted] *** [redacted] of Oxnard, California alleging that he bought an expired food product atour Seafood City Supermarket located at Mira Mesa Boulevard, Mira Mesa, CA 92126.While he indicated that he bought a food product "pilipit" from our store, he did not identifyexactly the specific brand of the productWe sell several brands of the same product, and restassured that we do not sell alleged "expired" products in our store.At Seafood City Supermarket, we pride ourselves of striving to provide quality products to ourcustomers conscientiouslyWhile it is difficult for us, at the moment, to physically verify Mr[redacted] 's claim, we are saddened that we failed to delight him with our product and we take itseriously such that we have instructed our concerned store staff to pursue continued vigilance inchecking our products regularlyIn accordance to our company policy, we are prepared todiscipline any employee who may be found negligent in ensuring the quality and safety of allproducts sold in our stores.In regards to Mr [redacted] 's demand that we put expiration dates on our food products, pleasenote that we do not manufacture our productsThese are generally sourced from reputablevendors I food manufacturers who also adheres to federal/ state I city food safety regulationsspecifically on food productionFurther, the FDA does not require food firms to place "expiredby", "use by" or "best before" dates on food productsThis information is entirely at thediscretion of the manufacturerTo verify this provision, you may refer to the following URLhttp:llwww.fda.gov/aboutfdaAransparencylbasics/ucm210073.htm on the FDA website.However, we do appreciate Mr [redacted] 's comments and we take that seriouslySuchcomments keep us more focused on our business and are always on the lookout on how canwe serve and delight our valued customers betterWe will be reaching out to Mr [redacted] separately to thank and reassure him that we will try our best to meet, if not exceed, hisexpectations from the quality of the products we offer.We do hope that you will find merits in our explanation on the circumstances about thecomplaint of Mr [redacted] .Feel free to let us know if you have questions.Sincerely, [redacted] Operations Manager
June 26, [redacted] Dispute and Information AnalystServing San Diego, Orange & Imperial CountiesViewridge Ave #200San Diego, CA 92123-1688Dear Ms [redacted] ,This is to confirm our receipt of your letter dated June 11, regarding a complaint from Mr[redacted] *** [redacted] of Oxnard, California alleging that he bought an expired food product atour Seafood City Supermarket located at Mira Mesa Boulevard, Mira Mesa, CA 92126.While he indicated that he bought a food product "pilipit" from our store, he did not identifyexactly the specific brand of the productWe sell several brands of the same product, and restassured that we do not sell alleged "expired" products in our store.At Seafood City Supermarket, we pride ourselves of striving to provide quality products to ourcustomers conscientiouslyWhile it is difficult for us, at the moment, to physically verify Mr[redacted] 's claim, we are saddened that we failed to delight him with our product and we take itseriously such that we have instructed our concerned store staff to pursue continued vigilance inchecking our products regularlyIn accordance to our company policy, we are prepared todiscipline any employee who may be found negligent in ensuring the quality and safety of allproducts sold in our stores.In regards to Mr [redacted] 's demand that we put expiration dates on our food products, pleasenote that we do not manufacture our productsThese are generally sourced from reputablevendors I food manufacturers who also adheres to federal/ state I city food safety regulationsspecifically on food productionFurther, the FDA does not require food firms to place "expiredby", "use by" or "best before" dates on food productsThis information is entirely at thediscretion of the manufacturerTo verify this provision, you may refer to the following URLhttp:llwww.fda.gov/aboutfdaAransparencylbasics/ucm210073.htm on the FDA website.However, we do appreciate Mr [redacted] 's comments and we take that seriouslySuchcomments keep us more focused on our business and are always on the lookout on how canwe serve and delight our valued customers betterWe will be reaching out to Mr [redacted] separately to thank and reassure him that we will try our best to meet, if not exceed, hisexpectations from the quality of the products we offer.We do hope that you will find merits in our explanation on the circumstances about thecomplaint of Mr [redacted] .Feel free to let us know if you have questions.Sincerely, [redacted] Operations Manager