Vexxhost

Review: They claim to have the best hosting service for your website needs but it's all a lie. Seems that they lease out service from other companies and when they can't pay the bill they mess up your website or say it's under attack and there level 3 support will have it fixed soon. I pay tons of money out to this worthless service best bet for anyone reading this would be to stay away and use hostupon I never have an issue with them.Desired Settlement: charge less per month and stop with the false advertising

Review: Vexxhost is a hosting service where I have hosted my web site for a year. My web site is about

Business Directory for Turkish companies.

On August [redacted] my site went down for some misconfiguration of a recovery completed a few days

earlier.

I contacted Vexxhost for help. I submitted a Ticket: #[redacted]and received an auto-response

that they had received my request for help.

It took them quiet a while to extract my website from their back up. Finally when it was done, still

they failed to recover my website.

When I warned them that I will launch complaints about vexxhost if they failed to solve the issue.

They come up with a reply that 'We have exhausted all to resolve this issue. We have restored it

from the backup you have provided and did all the things possible to get this resolved but

unfortunately the issue has to be checked by your developer. We have worked with our senior

technician and has done all your request regarding the restoration. This is beyond our scope of

support and tried all we can to assist you on this.'

However the issue has got nothing to do with the developers. On 2 occasions I warned them while

recovering my website, they have failed to restore 50 odd tables from the MySQL database, which is

one of the reasons of webpage not loading.

After 9 days, I now launch my complaint for this hosting company.Desired Settlement: Recovery of the entire tables of [redacted] database and load my website so that it may be online once again.

Review: So back in May 2014, I signup for the VexxHost Cloud Hosting service for my company. It have been problems since because of them messing up on the domain transfer of the website.

Then while working on my site in May and June, the website was going down because of issues with the DNS records, which was messed up because of the transfer of the domain name, which took over 14 days to transfer.

Then I faced a other issue, which the SSL was installed wrong. So I was trying to call them to get them to fixed the problems, they said their phones were down and that they can't call back because of issues. When I used the ticket support, they would Promise that they will update when the fixed the problems. Most of the time, I would have to say to them "Any updates?" after 2 days.

On their website, when I got the service, they Advertise "24/7/365 Phone and Email support", which is not true because most of the time, I could not get in touch with VexxHost to get support for my website.Desired Settlement: Refund-Check