Veterans Advantage, PBC

Thank you for brining Mr***'s concerns to our attention It is our goal at Veterans Advantage to provide all our members with exemplary service I regret that Mr*** has not had this experience Our records indicate that Mr*** enrolled in continuous service with his origninal application for membership We inform our members in several places about the Continuous Subscription service including: with the digital VetRewards Card provided upon enrollment, in the Member Benefits Directory mailed to the member with the permanent VetRewards Card and in the Terms and Conditions link available on our homepage at www.***.com We provide a continuous subscription model because we offer over $50,of group insurance to our current members We don't want members to find themselves with lapsed insurance coverage when they most need it However, one can be removed from continuous service at any time Our records show no such request from Mr*** We udnerstand Mr***'s frustration and the $processing fee charged has been refunded in full We consider this matter closed to the full satisfaction of Mr*** Please let me know if you require additional information Thank you for your help in resolving this matter

I have been working with the staff of Veterans Advantage PBC for several days to resolve a problem that I had in January when I could not identify a charge on my credit cardSo I notified my bank who issued credit but ended up rebutting the charge back to Veterans Advantage, and then closing my accountWith the professional assistance of Veterans Advantage personnel we have been able to resolve the problem with no interruption of membership benefitsVet Advantages showed they cared about me as a veteran and quickly worked to resolve the issueI am very satisfied with their staff and took advantage of a 50% three year extension to my membership that had been previously offered before this issue came up

The reason I gave rating is because I have not yet started using membership, Remember I need to get back my membership fee paid for this program to workIt is suppose to save me money but the $paid up front is going to make it difficult to regainI join to see if it works for meI'm still on the fenceI also received another two Id's so maybe together we can break evenWe'll see next year the resultsCustomer service was quick rushing out membership cards

Thank you for bringing [redacted] concerns to our attention.  It is our
goal at Veterans Advantage to provide...

excellent customer service to our
members.  The Veterans
Advantage member plan includes expedited VIP customer service for Veterans
Advantage members with all of our partner companies. Veterans Advantage will
troubleshoot any issue on behalf of our members to ensure their benefit is
received.
The [redacted] discount
provided for our members is two-fold:
1.      
 The first discount code [redacted] references a corporate
discount and provides a discounted rate card off general rental rates.  Our members report significant discounts when
using this code.
2.      
Our
second code:  [redacted] – offers a 5%
discount off the lowest rental fare.  [redacted]
franchisees will occasionally offer rental specials at their location that
would “beat” the corporate rate card price.  Our second code was added to offer best available
pricing scenarios for Veterans Advantage members guaranteeing a minimum 5%
discount.
From the information provided
by [redacted], it seems his reservation fell under the franchisee special
offers.  When he applied the rate card
rate (NA24VA1), it resulted in a higher fare. 
When we researched rentals in his zip code, we found discounts on all
vehicle types using our secondary code:  [redacted]. (See attached.)
We apologize for any confusion
caused by the two different discount codes. 
The intent is to provide both codes, so that our members can compare the
two to optimize savings.  We would encourage
[redacted] to reach out to us directly in the future for assistance with benefit
usage. Our phone team
can be reached at ###-###-#### and is available Monday-Friday, 9am-9pm ET,
and also Saturdays 11am-4pm ET.

Thank you for brining [redacted] concerns to our attention.  We have reached out to him to discuss his concerns and believe this matter has been resolved to his full satisfaction.  His account has been removed from our continuous subscription service at his request.  He remains a...

member in good standing.  Please let us know if anything further is required to close out this matter.

Re: [redacted]
"">
To whom it
may concern:
We
have received your correspondence regarding [redacted]Thank you for bringing
his concerns to our attention. It is our
goal at Veterans Advantage to provide exemplary service to our members. Our records indicate that on 7-1-14, [redacted]
enrolled in a 30-day trial membership through our partner [redacted] website at [redacted](Veterans
Advantage provides up to 30% off the purchase of [redacted] laptops and desktop
computers.) [redacted] enrolled in the
5-year membership planThe five year plan is our most cost effective plan --
with a five year trial membership, the 5-year fees are payable in full on day
if a member does not cancel before
[redacted]
immediately received an email confirmation activating his memberships and
allowing full access to all benefits of the program online through our Members
Only areaHis membership materials were sent on 07-11-After days, on 08-01-2014,
during which [redacted] never cancelled or opted out of his membership, Veterans
Advantage charged the $five year membership fee
As it is
clear that [redacted] does not wish to continue his membership with Veterans
Advantage, a refund of $has been issued to his credit card. We would ask that he return his VetRewards
Card and membership materials to complete the cancellation process. These can be sent to Veterans Advantage, [redacted]
We believe
that [redacted]'s concerns have been addressed in a timely and professional
manner and that this matter has been fully resolved. Thank you for your assistance in resolving this issue

Thank you for bringing [redacted] concerns to our
attention.  It is our goal to provide
exemplary service to our members, we regret that this was not the case for Mr.
Resanowitch.
Our records indicate that a trial membership was started for
[redacted] on 8/4/15, through...

our partner [redacted].  Veterans Advantage and [redacted] partner
to honor those enrolled in Veterans Advantage with up to
30% savings every day exclusively for U.S. active duty or retired military,
National Guard or reservists and veterans.
As a trial member, one can cancel at
any time within the 30 day trial period and not be billed further.  [redacted] never cancelled his trial
membership.  Subsequently, on 9/3/15 he
was billed the annual member plan fee of $59.95.   Veterans Advantage Customer Service is
available by phone at ###-###-####, Mon-Fri 9 am - 9 pm ET and Saturday
10 am - 3 pm ET.  Wait time to reach an
operator is under two minutes on average. 
There is no advertising used during hold time.
Once the full member plan has been
extended, Veterans Advantage does not refund any unused months on current
plans that have been canceled. This is clearly stated in the Terms of Service
area of our website: http://www.veteransadvantage.com/va/content/terms-service.
No refund is due [redacted].  His account as been
cancelled and his credit card information deleted from our records as he
requested.  We consider this matter
resolved.

We are sorry that Mrs. Booker cannot make use of the
Discounted Companion Air Fare Certificate provided to her.  To cancel her membership and obtain a refund
for the membership fees paid we request that she return the membership
materials: VetRewards Card, Member Benefits Directory, and the Discounted Companion
Air Certificate number: [redacted]. 
They can be sent to:  Veterans Advantage
Membership Service, P. O. Box 4143, Greenwich, CT  06830. 
Once received, a refund will be issued.

Thank you for bringing [redacted] concerns to our
attention.  Our records indicate the...

on
July 17, 2015 [redacted] joined the Veterans Advantage program for himself
and [redacted]  He joined through our
partner [redacted] Wireless and optimized his savings by joining for the five year
plan, the most cost effective plan offered by Veterans Advantage.  He was billed $309.82 to his credit card for
five year plans for two people.
[redacted] did apply for the Veterans Advantage 15%
discount with [redacted] Wireless. The discount could not be applied because his
service plan was not eligible.  Veterans
Advantage is very clear about the requirements as seen at: [redacted]
“Members presenting their VetRewards cards may
receive a 15% discount on the monthly access fees on new and existing
service on eligible plans with a monthly access fee of $34.99 or higher (on
Share Everything plans, discounts apply to Account Access $34.99 or higher) and
eligible data features with a monthly access fee $24.99 or higher when added to
such plans; qualifying accessories are also eligible for a 25% discount.
Please note: Some plans and features, such as Unlimited data
plans, Family Share secondary lines, and Share Everything Line Access are not
eligible for discount. Only an active Veterans Advantage VetRewards Card will
be recognized for discount. Discounts not available at agent locations.”
Unfortunately, the plan the [redacted] is subscribed to
with [redacted] Wireless does not meet eligibility requirements.
Veterans Advantage offers many discounts for our
members.  These discounts are redeemed in
different ways:  some provide a flash
& save benefit with the VetRewards Card, some provide discount codes, some
discounts are provided by secure URL access, and some partners provide coupons
for in-store use.  [redacted]/Pharmacy requires
a printed coupon for in-store discounts. 
[redacted]/Pharmacy does not accept the VetRewards Card in its stores.  Thus presenting the VetRewards Card to a
cashier at [redacted] will not result in a discount. 
Veterans Advantage provides detailed instructions on benefit redemption
in the Members Only area of our website: 
www.veteransadvantage.com/membersonly
We regret that [redacted] had difficulty obtaining his
discounts and understand his frustration. 
We have canceled his membership and mailed a refund check in the amount
of $309.82 to his address on file.
In addition, this
letter serves as notification that [redacted] Veterans
Advantage insurance benefits coverage is cancelled. He will no longer be
eligible for medical claims, or claims for loss of life, against the $55,000 of
member insurance, provided at no additional cost, for our active members with
OurCAREPackage coverage.
Please
let me know if you should need any additional information.

Thank you for bringing [redacted] concerns to our
attention. ...

It is our goal at Veterans Advantage to provide exemplary
service for our members. We regret that this was not [redacted]
experience.
Our records indicate that on 03/03/15, [redacted] joined
our program by enrolling on our website, veteransadvantge.com for himself and
[redacted] At that time, he actively enrolled in a continuous
subscription service for his member plan. Thirty days prior to his expiration date with
the auto-renewal order active for his account, a $9.90 processing fee for two
renewal packages was charged.  This
ensures that there is no interruption in coverage for our members and that new VetRewards
cards are received prior to the expiration of the existing term.
Veterans Advantage
informs members of the terms & conditions of the program’s subscription
auto-renewal several times and in several places:
1.          Plan selection and
enrollment 
2.          Digital VetRewards Card
with member information, issued online immediately upon completion of
enrollment
2.          Veterans Advantage
Terms of Service on our member Website
4.          Frequently Asked
Questions (FAQ’s) online 
5.          Private YOUR ACCOUNT
online pages for each member. 
While our auto-renew service is provided as a member
convenience, a member may choose to opt-out of continuous service at any time
in their own YOUR ACCOUNT area online.  A member may also call us Toll
Free at 1-866-VET-ASSIST (838-2774) to opt out of auto-renew or cancel. Our
contact information is prominently displayed on our Homepage at [redacted] in our printed Member Benefits
Directory, on the back of our VetRewards Card Member ID, and at the top of our
Member Welcome Letter sent with the VetRewards Card in our member package by
USPS to each member.
According
to our records, on 02/02/2016, a renewal order processing fee of $9.90
was billed to [redacted] member account.  On 02/02/16, [redacted] called
our customer service call center to request cancellation.  On 02/03/16 a refund of $9.90 was issued back
to the original form of payment. His member account has now been closed.
 We consider this matter to be fully resolved. He will receive
no further communications or services from Veterans Advantage.
In addition, this
letter serves as notification that [redacted] Veterans
Advantage insurance benefits coverage is cancelled. He will no longer be
eligible for medical claims, or claims for loss of life, against the $55,000 of
member insurance, provided at no additional cost, for our active members with
OurCAREPackage coverage.
Please
let me know if you should need any additional information.

Thank you for bringing [redacted] concerns to our
attention.  It...

is our goal at Veterans Advantage to provide exemplary
service for our members. Our records indicate that [redacted] has been a member
of Veterans Advantage since 2008 and has been actively enrolled in a continuous
subscription service for his member plan since that time. 
Veterans Advantage informs members of the terms & conditions
of the program’s subscription auto-renewal several times and in several places:
1.          Plan selection and
enrollment 
2.
          Digital VetRewards
Card with member information, issued online immediately upon completion of
enrollment
3.          Veterans Advantage Terms of
Service on our member Website
4.          Frequently Asked Questions
(FAQ’s) online 
5.          Private YOUR ACCOUNT online
pages for each member. 
While our auto-renew service is provided as a member convenience,
a member may choose to opt-out of continuous service at any time in their own
YOUR ACCOUNT area online.  A member may also call us Toll Free at
[redacted] to opt out of auto-renew or cancel. Our contact
information is prominently displayed on our Homepage at www.VeteransAdvantage.com, in our
printed Member Benefits Directory, on the back of our VetRewards Card Member
ID, and at the top of our Member Welcome Letter sent with the VetRewards Card
in our member package by [redacted] to each member.
According to our records, [redacted] never requested
cancellation or discontinuation of the continuous subscription service, in
which he was enrolled, until after his recent renewal charge of $59.95 on
3/3/16.  Our customer service call center spoke with [redacted] on 3/8/16.
He was asked to complete a cancellation form and return his VetRewards
Card before a refund could be processed.  This form was mailed to the
address on file on 3/10/16.  We have not heard from [redacted] again until
this complaint.
We have issued a credit of $59.95 back to [redacted]’s [redacted] account as he requested.  His member account has been cancelled.
In addition, this letter serves as notification that [redacted] Veterans Advantage insurance benefits coverage is also cancelled.
He will no longer be eligible for medical claims, or claims for loss of life,
against the $55,000 of member insurance, provided at no additional cost, for
our active members with OurCAREPackage coverage.
We consider this matter to be fully resolved. Please let me know
if you should need any additional information.

Thank you for bringing [redacted] concerns to our
attention. Our records indicate the on
July 17, [redacted] joined the Veterans Advantage program for himself
and [redacted] He joined through our
partner [redacted] Wireless and optimized his savings by
joining for the five year
plan, the most cost effective plan offered by Veterans Advantage. He was billed $to his credit card for
five year plans for two people
[redacted] did apply for the Veterans Advantage 15%
discount with [redacted] WirelessThe discount could not be applied because his
service plan was not eligible. Veterans
Advantage is very clear about the requirements as seen at: [redacted]
"Members presenting their VetRewards cards may
receive a 15% discount on the monthly access fees on new and existing
service on eligible plans with a monthly access fee of $or higher (on
Share Everything plans, discounts apply to Account Access $or higher) and
eligible data features with a monthly access fee $or higher when added to
such plans; qualifying accessories are also eligible for a 25% discount
Please note: Some plans and features, such as Unlimited data
plans, Family Share secondary lines, and Share Everything Line Access are not
eligible for discountOnly an active Veterans Advantage VetRewards Card will
be recognized for discountDiscounts not available at agent locations."
Unfortunately, the plan the [redacted] is subscribed to
with [redacted] Wireless does not meet eligibility requirements
Veterans Advantage offers many discounts for our
members. These discounts are redeemed in
different ways: some provide a flash
& save benefit with the VetRewards Card, some provide discount codes, some
discounts are provided by secure URL access, and some partners provide coupons
for in-store use. [redacted]/Pharmacy requires
a printed coupon for in-store discounts.
[redacted]/Pharmacy does not accept the VetRewards Card in its stores. Thus presenting the VetRewards Card to a
cashier at [redacted] will not result in a discount.
Veterans Advantage provides detailed instructions on benefit redemption
in the Members Only area of our website:
www.veteransadvantage.com/membersonly
We regret that [redacted] had difficulty obtaining his
discounts and understand his frustration.
We have canceled his membership and mailed a refund check in the amount
of $to his address on file
In addition, this
letter serves as notification that [redacted] Veterans
Advantage insurance benefits coverage is cancelledHe will no longer be
eligible for medical claims, or claims for loss of life, against the $55,of
member insurance, provided at no additional cost, for our active members with
OurCAREPackage coverage
Please
let me know if you should need any additional information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] 
While the resolution (refund) is acceptable, I woukd wouldlike to clear up a number of problems with the organization's response to you. 
First, I can find no way to opt out of the organization's auto-renew systen online. Their PR people may bekieve it exists, but it is nowhere to be found. So they need to stop misleading about that. 
Second, this setup appears to be designed to funnel calls to agents who will then attempt to talk people out of requesting a refund, which is annoying. I did go through this process, and was promised they would send a form for me to request a refund (why? if it can be done after a Revdex.com complaint, why not via phone request?). I strongly suspected I was being misled on this phone call, hence my third complaint. 
Third - Of course, the promised refund form never came in the mail, and I strongly suspect it was never sent. Most people probably forget about these things, and that benefits those who engage in this sort of bad business behavior. 
I do accept the refund and appreciate the Revdex.com's help in obtaining it. However, I would appreciate if this update could be appended to the record of this case. Thanks! 
Sincerely,
[redacted]

Thank
you for your recent notification of Mrs. Booker’s complaint.  We have been in touch with Mrs. Booker on
multiple...

occasions.  As has been
explained to her, we advertise the Companion Certificate as “Two Tickets…One
Low Price.” Generally, our members report significant savings when booking
travel through this special offer.
We fully researched Mrs. Booker’s claims and we were
informed by our partner that Mrs. Booker was offered flights that were
available in inventory, but she declined. The total cost she was quoted was
$802.00, not over $1000.00. The price she found online was just under $800.00,
but that was the cost for 1 ticket. Doing a true comparison, Mrs. Booker would
have to book 2 tickets at $800 and her actual cost would be $1600.00. There is a
significant savings when flights are booked with our partner.
The desired settlement that Mrs. Booker seeks is “2
economical, lower airline tickets.”  This
has already been offered to her by our partner. 
We recognize the savings as substantial and the offer of “two
tickets…one low price” is accurate.  The
voucher that Mrs. Booker has is valid for travel through 6/15/15, we encourage
her to use it.

That is funny because the customer service person I talked to on the telephone, told me that they do accept internet reservations and also telephone reservations. She also went on to tell me that the company had been having problems with greyhound.Why would I want to spend 20 in gas to save 19 dollars on a ticket.Again, Veterans Advantage is a scam, just by requiring a Vet or Student to pay a monthly fee for a discount is barbaric and falls below being an American patriot. I will not visit any business that uses them. When all I have to do is show my V.A. Id at most placesto get my disount.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Thank you for bringing Mr. [redacted] concerns to our
attention.  We have contacted Mr. [redacted] directly to address his claims that the Veterans Advantage benefits are not
available as advertised.  After speaking
with him, he understands that he did...

follow the correct procedures to obtain
his discounts.
Veterans Advantage provides a variety of discounts that is
accessed through different channels.  For
example:  the 20% discount offer with
[redacted] is accessed through a printed coupon, the 5% discount on flights
with [redacted] Airlines is available by phone with the Veterans Advantage member
ID number and the discount provided on [redacted] service is provided online
only with a promotion code.  Veterans
Advantage members can access the Members Only area of our website at [redacted]
to securely access all codes necessary to obtain discounts with detailed
instruction on how to access them.
Mr. [redacted] was not aware of this resource and also misunderstood
the coverage provided under the Group Insurance Plan included with the Veterans
Advantage member plan. Mr. [redacted] also reported an issue with our partner,
[redacted]. He should have been able to obtain a 20% discount at the [redacted]
Mall location in [redacted].  We have
reported this issue to [redacted] and they have told us that they have
corrected the situation.
We offered Mr. [redacted] a complimentary one-year membership
for himself and his family.  He declined
this offer.  A refund of $19.80 has been
issued, as Mr. [redacted] requested. We consider this matter to be fully resolved.

Thank you for bringing [redacted]'s concerns to our attention.  When [redacted] registered with Veterans Advantage on 12/30/16 he opted in to continuous subscription service.  The recent charge he received was an annual renewal of his Veterans Advantage subscription.  Veterans...

Advantage is very transparent about charges to our members and how and when they occur.  These charges are outlined for our members during enrollment, in the Terms of Service listed on our website and also in the MY ACCOUNT members area of veteransadvantage.com for our members to view and monitor.  [redacted] never removed himself from subscription service, nor did he contact our Customer Service to request removal from this service.  We regret that [redacted] does not want to continue with our program and have issued a refund of $64.90 on 2/5/18.We consider this matter to be fully resolved.

Complaint: 10073989
I am rejecting this response because:
Sincerely,
Cheryl Booker
 
I wll try to use the voucher one more time, before giving  it back. I know Veteran Advantage really strive to advertise according to their word. I will give them a call.

Thank you for bringing [redacted] concerns to our
attention. ...

It is our goal at Veterans Advantage to always provide
exemplary service for our members. We regret that this was not [redacted]
experience.
Our records indicate that on 01/08/15, [redacted] joined
our program by enrolling through our website at [redacted]. At
that time, he actively enrolled into a continuous subscription service for his
member plan. He enjoyed one full year of Veterans Advantage before he was
renewed on 12/09/15 with the auto-renewal order active for his account.
Veterans Advantage
informs members of the terms & conditions of the program’s subscription
auto-renewal several times and in several places:
1.          Plan selection and
enrollment 
2.            Digital VetRewards Card
with member information, issued online immediately upon completion of
enrollment
2.          Veterans Advantage
Terms of Service on our member Website
4.          Frequently Asked
Questions (FAQ’s) online 
5.          Private YOUR ACCOUNT
online pages for each member. 
While our auto-renew service is provided as a member
convenience, a member may choose to opt-out of continuous service at any time
in their own YOUR ACCOUNT area online.  A member may also call us Toll
Free [redacted] opt out of auto-renew or cancel. Our
contact information is prominently displayed on our Homepage at [redacted], in our printed Member Benefits
Directory, on the back of our VetRewards Card Member ID, and at the top of our
Member Welcome Letter sent with the VetRewards Card in our member package by
USPS to each member.
According
to our records, on 12/09/15, a renewal order processing fee of $4.95
was billed to [redacted] member account.  On 12/11/15, [redacted] called
our Call Center, spoke with a customer service agent and cancelled his
account.  His account was cancelled against all future
charges and his credit card information was removed from our system.
After
reviewing his complaint, we have issued a credit of the $4.95 charged to [redacted] on 12.09/15.  We consider this matter to be fully
resolved. He will receive no further communications or services
from Veterans Advantage.
In addition, this
letter serves as notification that [redacted] Veterans
Advantage insurance benefits coverage is cancelled. He will no longer be
eligible for medical claims, or claims for loss of life, against the $55,000 of
member insurance, provided at no additional cost, for our active members with
OurCAREPackage coverage.
Please
let me know, if you should need any additional information.

Complaint: [redacted]
I am rejecting this response because although I am thankful for the refund, I am disappointed that the company completely dodged my complaint about it's advertised [redacted] travel discount.
Sincerely,
[redacted]