Verity Credit Union

Dear [redacted] , Thank you for providing feedback about the issue you've run into and I am sorry we were notable to assist you on 12/with unlocking your mother's online bankingAs a member ownedcooperative, we want to make sure we are doing everything we can to best serve you and ourmembership and I want to acknowledge how much we value your longtime relationship with us We want to make it as easy as possible for you to take care of your mother's financial mattersand to this end, I would like to have one of our member consultants partner with you to betterunderstand your situation and get everything set up so you won't run into this or potentially othersituations down the roadAs it appears that our Alderwood Branch would be the mostconvenient location for you based on the address we have on fileI will ask one of ourassociates from Alderwood reach out to you to work on finding a resolution Thank you again for your longtime relationship with us,Josh S*Director of Member Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],
Thank you for providing feedback about the issue you've run into and I am sorry we were notable to assist you on 12/7 with unlocking your mother's online banking. As a member ownedcooperative, we want to make sure we are doing everything we can to best serve you and ourmembership and...

I want to acknowledge how much we value your longtime relationship with us.
We want to make it as easy as possible for you to take care of your mother's financial mattersand to this end, I would like to have one of our member consultants partner with you to betterunderstand your situation and get everything set up so you won't run into this or potentially othersituations down the road. As it appears that our Alderwood Branch would be the mostconvenient location for you based on the address we have on file. I will ask one of ourassociates from Alderwood reach out to you to work on finding a resolution.
Thank you again for your longtime relationship with us,Josh S[redacted]Director of Member Experience