Venus Clothing Company

My mom buys me beautiful clothes from this catalog for christmas and my birthday, but the sizes run different for EVERY item! I am 5 feet 4 inches 129 pounds..ordered a medium..my cousin's lil girl fit in it! ordered large some items fit great...others terrible!i now know that if it is spandex/elastane I order way up...cotton or acrylic usual size..the models are 5 feet 10 inches an usually a size 2/4 except for plus sizes!`years ago I ordered 2 items on 2 different credit cards and both cards were used fraudulently! raised hell and contacted the corporate office..never happened again..I use paypal now..your purchases are protected. the items are not cheap...the tops/sweaters/jeans/jackets are well made...unfortunately venus does not offer petite sizing..so please take note!

Review: I live in Whitby, Ontario. I received a VENUS magazine in the mail (I'm not sure why as I did not provide my name, address or information to Venus).

I liked the clothing in the magazine. I looked at the back of the magazine to ensure that this was a Canadian company prior to looking through the magazine. The back of the magazine indicates the company is located in Windsor, Ontario.

After spending 2 hours looking at the magazine and going on line to place an order worth over $500.00, and choosing various merchandise styles, colours, etc., I read a message about duty at the checkout stage. I wondered why there would be duty on merchandise being shipped from a company located in Windsor, Ontario. I clicked on "chat with live representative", where I was informed by Lani Taylor that "We are a US company. The Windsor address is a catalog shipping hub to disperse catalogs to our Canadian customers".

This Windsor, Ontario address on the back of the magazine is very misleading to the general public as it indicates the company is located in Windsor, Ontario and thus, that it is a "Canadian" company. Further, I am NOT a "CANADIAN CUSTOMER", so the intent of this information is to mislead the general public.

Review: I ordered three pieces of clothing and paid extra for two day shipping. I called to ask why I haven't received the products yet and the customer service representative had a tone of disinterest. I want to understand why I hadn't received my product if it was ordered on Wednesday shouldn't it have gotten to me Friday the latest. The representative had an attitude and made me feel like my purchases weren't appreciated nor needed. I am a returning customer and would have liked to be a continue customer, but not with that kind of lack in customer service. I really wanted my package before Monday and I wouldn't appreciated more curtesy. It left me upset, it made me not want to be a returning customer and it made me feel like recommending this site would be to wish aggravation on someone else which is not something I will be doing anytime in the near future.Desired Settlement: I wanted my package here before money morning. If the company would show regret for my unwarranted service and maybe offer a discounted price in my next purchase I'd be willing to continue to purchase from their site.