Vemma

We are sorry that you did not receive the results you were hoping forWhen you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultWe are unable to provide a refund, but we will be happy to provide the exchange search that was offered to you on 7/17/The courtesy search will remain on your account until it is usedPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies

When the customer called they were issued one refundWe are now giving more refundsTotaling $Per the Terms of Use any previous months are not refundableOur records do not show the customer cancelling their membership before 03/08/There will be no further billings

A trial was purchased on 05/02/The trial needed to be canceled not to be billed the $for the monthWe have issued a refund for $and canceled the membership

Our records show this has been removed

The customer chose a trial membership and had three days to cancel before being billedAlso, the customer would have needed to approved the three day trial in order to complete the purchasePer out Terms of Use, no refund will be issued

An email is sent to customers notifying them of the membership renewal each monthOne can cancel the membership at any time online by logging into their account and canceling their membershipPer the Terms of Use previous months billings are not refundableHowever, we will refund the most current billing of $There will be no further renewals

I am rejecting this response because: you may call me at Thanks

We are sorry, but we were unable to complete your attempted orders at PeopleFinders.com on 10/8/It appears that you did not provide the correct three-digit code from the back of your credit card, so the transaction failedYou may see a pending charge on your credit card statement, but it will be removed within ten business days

We provided the report and a three day trial to the customerPer our Terms of Use, no refund will be issued

I am rejecting this response because:I did not see such a notice nor read of one in the "terms of use"I did see a notice AFTER my purchase in a confirmation email from the businessHave revisited the site and do not find any mention of a cancellation fee at [redacted]

It clearly stats on the purchase page the cost of the trial membership and that there will be a cancelation feeNo refund will be issued

Our records show the customer called in on 11/23/to cancel the renewal of their membershipWe have no record of the customer calling in or canceling their membership before that dateHowever, we have refunded the customer three charges of $today

Please send us the link to yours results on our websiteSend it to us here and we'll opt it out for you

thank you for providing the linkWe have started the process to remove your information from our websitePlease allow 5-business days for the removal to complete

Since the business has refunded my money,as they agreed to,I would like to drop complaint # [redacted]

At the time of purchase on 8/25/you chose to receive a discounted price for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth dayPer your request over the phone on 8/31/your membership was cancelledAs this is after the three day trial period you had already been billed the membership feeThe charge is non-refundable per the Terms you agreed toIn conclusion your account is closed, there will be no further automatic billing and you are responsible for the initial trial cost of $and one membership fee of $

We apologize for any confusionThere are accounts we find in your nameThe first account was set up on 7/04/with a charge of $and $This is the account the rep found when you called inAfter doing further research, we found a more recent account set up on 1/13/( these are the charges in your question) They were for a reverse phone search on # [redacted] for $You then received a voucher for a second search at $ You had also signed up for a membership at that time for $However, we have refunded you the $There will be no further billings

I am rejecting this response because:i This is classic deceptive practicesNo where did their website notify me about the rewards programIf you go online and read the reviews for this company you will see that they do this to everyoneHow was I supposed to cancel something I never knew aboutHow many people have they scammed like this???? How long before a class action law suit is filedThis is a fraud and theftI have also filed fraud charges with the Attorney General's in Ohio and CaliforniaIf this company does not refund the money they stole from me I will file complaints with every agency I can think ofOne other thing doesn't "rewards" mean they give you something not take it from you??????

I am rejecting this response because: I don't want a month of access to wrong and outdated informationEspecially, since I did my own search and found the information without their servicesIf I could locate the information then with their database should have been able too

PeopleFinders.com is a self-service websiteUsers may select a product, continue through checkout and complete registrationOur records show an order for a search was placed through PeopleFinders.com on 5/13/using information that exactly matches the information you provided here on this complaintTwo purchases were made on this day by the same userAs there was also a membership selected by the user on 5/13/an automatically renewing membership fee was charged on the fourth day 5/17/PeopleFinders.com takes unauthorized use very seriously and have reviewed the multiple calls from you on 5/19/We found that given the contradicting statements you made to the representatives they had a difficult time determining if someone else used your information to make this purchase on our site or you made the purchase and simply did not mean to sign upEither way, the supervisor was eventually able to determine that you did not make this purchase on PeopleFinders.comShe attempted to advise you, during two separate calls within minutes of each other, that the registration information would be blocked and you should see a refund of all charges in 3-business daysAs you were continually talking over the representatives during all phone calls this was difficult to convey to youWe feel this issue is resolved as the account was closed and a full refund was issued back to the card that was used by the user on PeopleFinders.com