Vejzovic Schroder Management LLC

[redacted] , We apologize for the issue with the carpeting at the property, we have already attempted to have the area professionally cleaned to remove the pet odor from the carpetAt this point since the professional carpet cleaning was not successful we have reached out to the property owner and recommended that the carpet on the stairs is replacedUntil we receive approval from the owner we are limited as to the action that we can take to resolve the issueSomeone from the VSM office will be in touch as soon as we have heard back from the property owner with the next step in resolving the issue Thank you,VSM Real Estate LLC

Revdex.com:
I wanted to let you know that I finally got through to the company when I tried calling after I submitted the complaint. I am waiting to see if the property manager calls me back tomorrow. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted], We apologize for the issue with the carpeting at the property, we have already attempted to have the area professionally cleaned to remove the pet odor from the carpet. At this point since the professional carpet cleaning was not successful we have reached out to the property owner...

and recommended that the carpet on the stairs is replaced. Until we receive approval from the owner we are limited as to the action that we can take to resolve the issue. Someone from the VSM office will be in touch as soon as we have heard back from the property owner with the next step in resolving the issue.  Thank you,VSM Real Estate LLC.