VCA Alameda East Veterinary Hospital

Initial Business Response / [redacted] (1000, 11, 2015/07/01) */ Our client service manager called owner regarding this unfortunate incidentWe had a signed document by the owner stating cremation with no return of ashes even though we did charge for return of ashesClient service manager looked further into incident and requested refund immediately to client, then she called owner on 6/8/to follow up and see if we can offer some sort of memorial for Toto and are awaiting a response Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 11, 2015/07/01) */
Our client service manager called owner regarding this unfortunate incident. We had a signed document by the owner stating cremation with no return of ashes even though we did charge for return of ashes. Client service manager looked further...

into incident and requested refund immediately to client, then she called owner on 6/8/15 to follow up and see if we can offer some sort of memorial for Toto and are awaiting a response.
Complaint Response Date bumped because: Holiday