Vapers Haven

My husband purchased items at Vapers Haven on approximately 8/14/13 and purchased several items. The items we bought that we had issues with totaled $81.97. The items we bought were a Vaperator Starter Kit and a vaperator battery and atomizer. The first week we bought them, one of the batteries stopped working. I was allowed to exchange it for a new one, but when I expressed my concern about it not working and that I followed the instructions that came with it, I was informed that the instructions that came with that kit do NOT GO TO THAT KIT AND NOT TO FOLLOW THEM. That made no sense to me whatsoever. The following week, all the other pieces stopped working. When my husband went to the store on 8/29/13 to complain, we were told that we misused all the pieces and over filled them so they leaked into the battery. My husband explained these didn't come with PROPER INSTRUCTIONS (they go to a completely different e cigarette)so how are we to know how much to fill it. The only thing he was offered was a new battery which is valued at 14.99, but I no longer want these products anymore or the issues with them so the battery is of no use to me. I was told there return policy is one week which tells me they don't stand behind there product. I have alot of friends switching to e cigarettes and I have told them to stay for away from this store. I would understand if I was given proper usage instructions and didn't follow them, that would be my fault, but to give me instructions that if I follow them everything BREAKS is not fair to the consumer. And when we went in we were basically blamed for it being our fault.Product_Or_Service: Vaperator starter kit,& additional piecesDesired Settlement$81.97 which is the amount I spend on these products not including tax. I spent more at the store (around $150) on oils and cases as well but used the products and didn't have an issue with those.Business Response The Key word here is approximatly as stated on the first line of the complaint, the complaintant did not have a reciept when they came back in, we can not remember when each customer comes in and purchases form our stores. what we did do is we replaced a battery at no charge the first time (witout a reciept) but when this keeps happening there is nothing that we can do, we have a total of 8 signs posted in our store that they purchased from stating that we have a 7 day warrenty on all electronic parts, no reciept no return. as far as the instruction manual goes they were told that the manual is a multi use manual used for about 4 different models that we sell and not all of the information is relivent for every model, and the model that they purchased is made to be used with a disposible cartridge, but they purchased liquid that can be used with other models, and this model is not designed to do so,and when it is done wrong over filling can easily occure and liquid can then get into the battery this would therefore void any warrenties applied. We certainly did try and resolve this problem with the complaintant ( we gave them 1 free battery without a reciept) as stated in the complaint, we have a very good reputation in our industry as can be seen with out record with the Revdex.com,Thanks and have a good dayVapers Haven