Vantage at Germantown Reviews (%countItem)
Vantage at Germantown Rating
Address: 7885 Silver Spur Cir N, Memphis, Tennessee, United States, 38119-1001
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I applied for this complex on 06/24/2020 I was denied on 06/25/2020 I have copies of my application which is dated 06/24/2020 my denial letter is dated 06/25/2020 and I have copies of that in my email as well. I contacted The vantage at germantown the day I was denied which was 06/25/2020 I was told why I got denied and that I would receive a refund of 150.00 in 4 to 5 days. After waiting at least two weeks I contacted Vantage at germantown to get my refund of 150.00 I than was told 45 days. I waited over 45 days to give them time since there is a pandemic going on. I called the corporate office and was ignored many of times until calling from my fiancé phone they answered and I introduced myself and began to speak she seemed annoyed that I got through the line using a different number. She than said management will be contacting me. I was told through email by management (I have all emails and conversations held between management if needed) that I was denied on 7/28/2020 by Linda corporate manager she sent this by email which is false even the document she sent is false it's clear they typed it as soon as they heard about me wanting my refund after the 45 day period. I have the original denial letter which looks nothing like the denial letter she or her team has typed up along with the document she emailed me stating I got denied 7/28/2020 she also mentioned she has up to 30 days to send refund from denial date WOW!!!!!! She must forgot she told me 45 day's. I've contacted my bank and notified them as well. I want my 150.00 refund Immediately I should not have to go through this the day of my grandmother's birthday I should be visiting her grave not trying to file reports or deal with scammers.
Product_Or_Service: Apartment
Refund I want my refund of 150.00 immediately
refund was issued on 7/28/2020. Please see attached ledger. Our online application mentions that refunds take 30-45 days. During this time*** disputed the application and admin fees with her bank. Due to this it did hold up us issuing her refund while her bank completed their investigation. During this time we sent over multiple documents to them showing the charge was not fraudulent like she claimed. *** denial did not post until 7/28/2020 due to her claiming these fraud charges against us. We cannot close out an account that is actively in a dispute status.
I have finally received my 150.00 refund and I'm so appreciative I really am disappointed that I had to reach out to the Revdex.com to get things resolved. I'm very appreciative of the outcome. And just happy this is finally over thanks Revdex.com for helping me. I'm so thankful. And I'm hoping no one has to go through this ever.