Vans

We are reaching back out to the DM to see why they never contacted the consumer and having them reach back out to the consumer for a resolution

On 11/6 we sent out a warranty form to this consumer, the email address we were given was, [redacted] @rocale.com. We have not received a response back with any information to complete this warranty process and either resend the product or issue a gift card.

Hello,We are sorry for the delay and overall lackluster service this customer received. It appears our customer service representatives did make some mistakes by sending a form for the customer to fill out. We contacted this customer on 7/and 7/offering a discount on a future
purchase for this issue. Additionally we have provided information to the customer on 7/letting her know that her replacement order was being rushed out and will ship from our factory on 8/5. We will continue to provide updates to her with tracking information as it becomes availableThanks,***

Hello ***,
This customer placed two orders with us and they were sent in the wrong color. When she tried to return the shoes to the store the associates were uncertain how to process the return.
On 10/1/we received notice from Paypal that the customer had filed a
chargeback against us. We contacted the customer and sent them a return label to return the shoes to us for a full refund
On 10/10/the refund was processed in full to the customer through Paypal. And on 10/28/we also issued a gift card to the customer for the issue
If there is any more information I can provide please let me know.
Thank you,

We are reaching back out to the DM to see why they never contacted the consumer and having them reach back out to the consumer for a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,We understand the predicament that the consumer is in and we are willing to help.  We sent an email to him asking for some form of proof of purchase (photo, credit card statement, etc)  with that information we will issue a replacement to him.  Below is the email we sent.Hello...

[redacted],
We're sorry your Vans did not last as long as you
hoped. It is definitely not typical of our product to break down like that. We
do offer a warranty on our products but we do have a few requests from our
consumers. Now we understand that you did throw away the shoes and the receipt
but in order to warranty the item we do require some form of a proof of
purchase. Something that would work would be a photo of the shoes, a credit
card receipt showing the purchase from the store. Something along those lines
would work as a proof of purchase then we can replace these for you.
Best Regards,
Vans Team

On 11/6 we sent out a warranty form to this consumer, the email address we were given was, [redacted]@rocale.com.  We have not received a response back with any information to complete this warranty process and either resend the product or issue a gift card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]