This customer is making statementsTo our knowledge thee were no wrong parts of the order shipped and we have no record of any returns they are due credit forIf they sent something back all they need do is advise us of the tracking number of the return and he return authorization of the items and we could follow up to see is something in fact overlookedIn fact we do show were they did reorder some parts s on 8-7- The warranty manual / owners manual was included in the package they received their shelter inIt clearly shows the warranty terms and the phone number for the manufacturer If there is a problem with the top that is covered under warranty it would be replacedIt needs to be returned to us or te manufacturer for that to happenEnd of sorry Sincerely, [redacted] ***
This customer is making statementsTo our knowledge thee were no wrong parts of the order shipped and we have no record of any returns they are due credit forIf they sent something back all they need do is advise us of the tracking number of the return and he return authorization of the items and we could follow up to see is something in fact overlookedIn fact we do show were they did reorder some parts s on 8-7- The warranty manual / owners manual was included in the package they received their shelter inIt clearly shows the warranty terms and the phone number for the manufacturer If there is a problem with the top that is covered under warranty it would be replacedIt needs to be returned to us or te manufacturer for that to happenEnd of sorry Sincerely, [redacted] ***