Van Education Center

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ The student, [redacted] , originally enrolled on March 5th, and payment was posted on March 6th, As part of the enrollment and registration process, all students are required to acknowledge receipt and reading of the Catalogue which spells out the refund period and policies As stated in the catalogue the refund period therefore expired on May 9th, The student first contacted us on June 17th and spoke with an instructor after contacting us via live chatThere was no indication of any problems at that time and the student requested login information to be re-sent The student suggests that they requested a refund on July 3rd, This date is almost two full months after the expiration of the refund period, which has been explained to the studentThe fact that the student chose to voluntarily sign up for a classroom program indicates to us that the student was more comfortable in that structure and environment and the complaint is not about the program but rather the choice made initially We also respectfully disagree with the complaint the student makes regarding the level of support received during a course The student asked two questions on the 21st of March, a Saturday, that were answered the same dayAnother follow up question was also answered the following Monday, March 23rd Those answers have been reviewed and did not include any language from the materials that was inaccurate, and also were written first-hand instead of using any copy/paste function The answers were supportive of the material and gave further explanation of the contentAgain on March 29th, a Sunday, the student posted questions which were answered on March 30th, the next business dayThis time the students question appears to have been supported and a further explanation was also included in the response We are not willing to refund this student due to the following; The refund period had expired two months previous to the first stated request from the student The program was started and actively supported during the students active registration period and in fact the student is still active as of today

Initial Business Response /* (1000, 5, 2015/11/16) */
The student, *** ***, originally enrolled on March 5th, and payment was posted on March 6th, As part of the enrollment and registration process, all students are required to acknowledge receipt and reading of the Catalogue which
spells out the refund period and policies As stated in the catalogue the refund period therefore expired on May 9th, The student first contacted us on June 17th and spoke with an instructor after contacting us via live chatThere was no indication of any problems at that time and the student requested login information to be re-sent
The student suggests that they requested a refund on July 3rd, This date is almost two full months after the expiration of the refund period, which has been explained to the studentThe fact that the student chose to voluntarily sign up for a classroom program indicates to us that the student was more comfortable in that structure and environment and the complaint is not about the program but rather the choice made initially
We also respectfully disagree with the complaint the student makes regarding the level of support received during a course The student asked two questions on the 21st of March, a Saturday, that were answered the same dayAnother follow up question was also answered the following Monday, March 23rd Those answers have been reviewed and did not include any language from the materials that was inaccurate, and also were written first-hand instead of using any copy/paste function The answers were supportive of the material and gave further explanation of the contentAgain on March 29th, a Sunday, the student posted questions which were answered on March 30th, the next business dayThis time the students question appears to have been supported and a further explanation was also included in the response
We are not willing to refund this student due to the following;
The refund period had expired two months previous to the first stated request from the student
The program was started and actively supported during the students active registration period and in fact the student is still active as of today

Initial Business Response /* (1000, 5, 2015/11/16) */
The student, [redacted], originally enrolled on March 5th, 2015 and payment was posted on March 6th, 2015. As part of the enrollment and registration process, all students are required to acknowledge receipt and reading of the Catalogue which...

spells out the refund period and policies. As stated in the catalogue the refund period therefore expired on May 9th, 2015. The student first contacted us on June 17th and spoke with an instructor after contacting us via live chat. There was no indication of any problems at that time and the student requested login information to be re-sent.
The student suggests that they requested a refund on July 3rd, 2015. This date is almost two full months after the expiration of the refund period, which has been explained to the student. The fact that the student chose to voluntarily sign up for a classroom program indicates to us that the student was more comfortable in that structure and environment and the complaint is not about the program but rather the choice made initially.
We also respectfully disagree with the complaint the student makes regarding the level of support received during a course. The student asked two questions on the 21st of March, a Saturday, that were answered the same day. Another follow up question was also answered the following Monday, March 23rd. Those answers have been reviewed and did not include any language from the materials that was inaccurate, and also were written first-hand instead of using any copy/paste function. The answers were supportive of the material and gave further explanation of the content. Again on March 29th, a Sunday, the student posted questions which were answered on March 30th, the next business day. This time the students question appears to have been supported and a further explanation was also included in the response.
We are not willing to refund this student due to the following;
1. The refund period had expired two months previous to the first stated request from the student.
2. The program was started and actively supported during the students active registration period and in fact the student is still active as of today.