Van Dyke Appliances Inc

ID Complaint [redacted] On 6/15/2015 we explained our prodcedures that we would need to first look at the vehicle. Customer would need to drop off the vehicle for at least one day. Customer then demanded that she needed to wait with the vehicle.  We explained with the tpye of issue it could...

take many hours of diagnosis with special equipment could not be done on a waiting appointment.Customer refused to listen to options available to her, for us to verify if this was a warranty issue. Unfortunately, customer feels entitled to special treatment for a one time repair almost a year ago. We have done everything to accomadate customer to resolve this issue.Sincerly,Jay's Auto Deal's On Wheel, LLC

Complaint: [redacted]
I am rejecting this response because:  When the repairs were completed it was the same way I am requesting at this time.  I advised that I was unable to leave my vehicle with him for an entire day as my husband as job, and that was fine.  The inspection was complete within hours of the car being there.  I contacted this shop on a Monday asking for my vehicle to be looked at on a Thursday,  I asked if we could work together to get a time to bring the car in, and that also was denied.   This shop has NOT done anything  to accomdate me, they have done everything to accomdate themselves!.   I paid almost 1200 dollars for a repair that shoud be having issues 9-10 months later,  this is far from personal (as [redacted] is making and taking this).   I have never been talked to or treated in this manner ever after paying for a service.   Asking for my car to be looked out in a 4 hour window which is beyond reasonable, when it took less than 2 hours the first time.   When you perform work that may be faulty you should be making every concession to potentially make things right.   I am asking for some form of customer service from this lackluster business, I do not want this to go any further.  
Sincerely,
[redacted]

Quoting [redacted]Hello this matter has been resolved the husband came in and apoligized for his wifes behavior so we checked the car out for free and as we originally thought there was no issue with the work we had previously done thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Quoting [redacted] this matter has been resolved the husband came in and apoligized for his wifes behavior so we checked the car out for free and as we originally thought there was no issue with the work we had previously done thank you [redacted]