Value Village

The store manager of the Spokane Valley store spoke with [redacted] and explained to her our exchange policyWe offered to extend her exchange period for a month and that we could do it a few items at a time so that she did not have to find $worth of merchandise at onceWe have also connected with the manager and ensured that our team members in our Spokane Valley take the time to explain the exchange policy with our customers, especially for a large purchaseWe sincerely appreciate [redacted] bringing this to our attention, and hope that we can come to a good resolution with her

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and pending a visit to the business, hope to find the resolution satisfactorySincerely, [redacted]

Hi [redacted] , Thank you for reaching out and giving us an opportunity to share more about how our partnerships with nonprofit organizations make an impactOur more than nonprofit partners accept otherwise unwanted, donated goods from the communityThey then sell these items to us, regardless of condition of the items, and in doing so establish an unrestricted revenue stream that supports their missionThrough this model, we provide an essential source of revenue for nonprofitsThese funds go to support our nonprofit partners’ charitable missions, helping to support a wide variety of causes – particularly those that are important to the communities in which we do businessA detailed description regarding how our model works can be found on our website, however we’ve be happy to further discuss by phone at your convenience and answer any questions you may have In regards to pricing at our Wheaton Unique, we have connected with the store team who will be reaching out to you to address your concernsOur teams in every store work hard to price items accurately and fairly, and it is never our intention to misprice an itemIt is also not our policy to knowingly sell counterfeit goods, and if an item proves to be counterfeit, we work with the customer to ensure that we make it rightThank you again, and if you have any further concerns, please reach out to us at [email protected]

Thank you for reaching out to usIt is not our policy to sell counterfeit items, and in cases like these, we refund customersThe customer has been contacted to arrange for a refund

Complaint: [redacted] I am rejecting this response because:The email address is the issueIt is regarding the Ajax store Why would I further engage in email communication id thats the problem Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:My email address is one of the pieces of personal information involvedWhy would I continueto email? That's the reason for the complaintSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have spoken to the employee who took the GameCube up to the front and she said no one approached her to purchase or hold the itemEverything you been told has been lies and I'm spreading word to all social media that the Fredericton store is run and operated by friends, the manager and supervisors and staff will say and do as they please just to keep out of trouble and it starts with that "manager" jen, friends cover for one another, lying is their greatest toolIf you or those lying employees even looked at security footage, you'd see the web of lies they've created just to keep from being in troubleThis B.sresponse you've given me will be forwarded to the social media where your Fredericton store is already under fire from customers because of staff treating customers poorlySincerely, [redacted] ***

Hi [redacted] , Thanks for reaching out. We certainly understand your frustration and are committed to doing what's right by the customer. We'd like to share that we do have clear pricing policies for our books, and apologize that there was confusion at the register. As we previously mentioned, the store manager has retrained the store team on book pricing so that it's clear to both customers and employees. If you do get that chance to stop into the store, [redacted] would be more than happy to speak with you about this, as well. If there's anything else that we can do to help, you can always reach us at [email protected]. Value Village Customer Care

We have connected with the store about this incidentThe jacket was priced by the store manager for $149.99, and because tag switching has been an issue in this store, she also reprinted a ticket and put it in the pocket of the jacketThis jacket is originally priced more than $ new, and we feel was priced fairly for its valueWe would be more than happy to allow [redacted] to return the jacket to us for a full refund

I went today to Value Village and found an item and it had a price of $4.99 on it,,,,so I picked it up along with another item and went to checkout. The cashier looked at the item,,,,looked underneath it and told me it was suppose to be $7.99! She had the manager come over and she said its suppose to be $7.99 , I'll get a price tag for it! Since when do you put a price on something, and then change your mind and tell your customer, its suppose to be $7.99 , would not honour the price THEY put on it, so they can keep it and the other item to, I have over the last 10 years donated hundreds of items,,,,,this is the 2nd time this has happened, and they have lost a customer and a donater,,,,and I will let friends , family , and social media know of the way they do business,,,,So disappointed in this store!how can I fill a review rating when there is not one for totally dissatisfied,,,,one star,,,,because I have to so this will be on the reviews. Windsor , Ontario

Complaint: [redacted] I am rejecting this response because: I do not need to have the pricing strategy explained to meI need to be charged the listed price for items sold in the storeI believe that this is my right as a consumerIf books fall outside the existing pricing strategy (clearly marked in-store on signs) then they need to be individually ticketedThis is a simple, legal solution that is apparently in place at every other Value Village in WinnipegI frequent many VV locations as I collect books for inner-city school classrooms, and this is the only VV in Winnipeg that consistently re-prices items at the cash deskThere should be no need for an explanation - items simply need to be marked at the intended selling price full stop This is what will constitute an acceptable response: books will be sold at the listed selling priceOn the (rare) occasion that something has been mis-handled or a ticket has been lost, staff will be able to explain the clear criteria used to determine that the price is incorrectIf this is an ongoing problem, perhaps the signage can also be updated to inform consumers of this same criteria Sincerely, [redacted]

Value Village is pricing way too high for second hand articles! It should not matter what the 'brand' name is - a shirt, is a shirt, is a shirt. If it has been used, all shirts should be the same unless they are in poorer condition. I think more and more people are realizing this, from comments I hear in the store and also posts I see on social media, as well as friends and family. People are not donating there anymore due to their pricing policies too. Time to wise up. I just bought two lovely ladies tops at a second hand place for $6 each - at Value Village the one would probably have been priced at least $14.99!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

***, thank you very much for giving us the opportunity to make this right with youWhile most of our books are priced according to their original, new purchase price, some specialty books are priced differently and have individual price tagsWe understand you cannot redeem the store credit
issued to you in your area and as a result, we will be sending you a check in the amount of $to the address you listed in your inquiry
We hope this is a positive resolution for you, and the next time you’re in Anchorage, you’ll stop by our store again! Please let us know if there is anything else that we can doYou can always reach us at [email protected] or

Complaint: ***I am rejecting this response because: The business is not being truthful or forthcoming about what really happenedAs I figured out they did not want me to purchase the jacket for that priceThe jacket is not a new jacket it is a used jacket, after I put the jacket on hold, I believe because I am an african american they didn't want me to get the jacket for that priceI do believe that there was some discrimination as well, I am sure had I been of another race that jacket would have been sold for the price that was originally on the jacketMy sister and I both observed the jacket at $We both did a careful examination of the jacket to make sure there were no defects, and I checked both pockets for tears as well, and there were no price tag in the jacket pocket until the price had been changed by the business and that is when the business apparently included a price tag in the pocket as there so called proof of the price, which is total deceptionThis is a disgrace to the epilepsy foundationThis business is a complete fraudIn the end they will answer to God for the monies that they stole from me, and they will lose more in the long run because I will tell all of my family and friends not to donate to this fraudulent organization. Sincerely,*** ***

The store manager has worked with this customer to resolve this issueThank you for giving us an opportunity to make this right!

Thank you for taking the time to reach out to usOur coupons can never be combined, and we would like to refer you to the fine print on your 30% off coupon that you brought with you to the store, as it will detail the restrictions of our couponsWe appreciate you reaching out about your
experience, and apologize that you feel you were misledAs a gesture to keep you as a customer, we will be sending you a $gift certificate that you can use in any of our stores

Hi, ***Thank you very much for reaching out to us with your concernWe've connected with the District Manager who oversees the Fredericton store,who thoroughly looked into this complaintOne of our team members brought the Game Cube to the showcase at the front of our storeOn her way up,
a customer noticed the item and requested to purchase itAs is our policy, we held the item at the showcase while the customer continued to shop in the store.Customers are unable to take items from the showcase to the sales floor as they shop
We were sincere in our offer to sell you the Game Cube if the customer did not come back within the hour, however, they returned to the showcase and we honored our policyWe're sorry to hear that you were told that it was being "held for a friend", and we are following up on thatThank you again for reaching out

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***, thank you for reaching outThe only personal information that would be collected at our stores are email addresses in order to join our Club Card programWe value the security of your personal information greatly, and would be more than happy to assist with your issueWould you please
email us at [email protected] with more information regarding the emails and calls that you are receiving? Thank you!
Customer Care