Value City Arena / Jerome Schottenstein Center

After having contact with Ticketmaster for a refund, I am not completely satisfied with the outcome and wish to pursue further action
On Dec 6, 2017, I purchased presale tickets for a Taylor Swift concertIn order to receive the presale codes I purchased numerous merchandise for these codes offers exceeding hundreds of dollarsThe tickets exceeded one grand for twoThe tickets did not show that there were any obstructionsDuring the show there were two poles in front of us that were blocking our viewTicketmaster and the venue acknowledged this was an issue and agreed to a $refund and that was received on 9/29/(The show was 7/7.) It took me that long to find someone to talk to about the issueThe venue had originally agreed to comp another show but I was not ok with the list that was being provided, seeing how I paid so much for these ticketsMichelle, the agent from Ticketmaster who refunded the $200, would not allow me to speak to a supervisor, offered only the $