Valley Overhead Door Sales Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did receive the correct parts finally, AFTER I initiated the compliant with the Revdex.com
However I would like to clarify the issue they raised about me not calling them back after they "attempted multiple times to contact" me What actually happened was they NEVER called me We did exchange emails several times when I was trying to make sure they were still pursuing the correct parts I have a recorder on my phone and there was never any messages left on it from them After seeing their statement on their reply to the Better Businss Bureau, I went through my Caller ID log, which went back almost days, and there was no calls from them
And just as a further clarification as to their responsiveness (or lack thereof), a few weeks after the initial installation of the doors, my wife called them and wanted to talk to their manager But he was not in, so my wife left a message with them for him to call her back He NEVER called back What she was calling about was to give feedback to him on how happy she was with job the the installer (Tony) did on our installation!
Sincerely, *** ***

The parts that were not shipped originally with the door have been on back order from the door manufacturer. We had attempted multiple times to contact the customer to see if there was a different option he would like to go with but we never received a return call. The correct parts have...

now been delivered to the customer.