Valley Office Machines Incorporated

In summary, it took ½ years to collect a $repair bill-without the customer ever mentioning that the item was not working or that he was unhappy with us or our workOnly when we threatened legal action did he pay his bill (again with no mention of any issue) and then contact the Better Business Bureau I have [redacted] a chronological sequence of events, all of which can be substantiated by documentation in our office for your review We have been in business for years and to my knowledge this is first time I’ve had a complaint on work performed ½ years ago Sincerely yours, [redacted]

In summary, it took 2 ½ years to collect a $281.80 repair
bill-without the customer ever mentioning that the item was not working or that
he was unhappy with us or our work. Only when we threatened legal action did he
pay his bill (again with no mention of any issue) and...

then contact the RevDex.com.
I have [redacted] a chronological sequence of events, all of
which can be substantiated by documentation in our office for your review.
We have been in business for 45 years and to my knowledge
this is first time I’ve had a complaint on work performed 2 ½ years ago.
Sincerely yours,
[redacted]

Review: I had them work on a small cutter, that has not been used. do to the clamp not working correctly.Which they say was a new part. the machine was picked up and took a few weeks to get worked on.a few days after it was dropped off. I tried to use it and the clamp just locked up.I was told it worked perfectly. I guess I must be blind and not know the difference.I asked for a break down on parts and labor, and travel time.I didnt get a response. I then looked up the part they claim cost about $150.00 actual price was close to $30.00, as per what I was told they stand by their work, the machine they worked on is worse off then before.Also how they come up with the pricing and the time it took I am not sure.I was also told that they never worked on a small cutter like the one I had.All they had to do was say we do not service these machines.I feel like I have been taken to the cleaners and cheated.I will tell you this beware of doing business with themand make sure they give you a break down on what they are doing.Desired Settlement: fix the cutter

Business

Response:

In summary, it took 2 ½ years to collect a $281.80 repair

bill-without the customer ever mentioning that the item was not working or that

he was unhappy with us or our work. Only when we threatened legal action did he

pay his bill (again with no mention of any issue) and then contact the RevDex.com.

I have [redacted] a chronological sequence of events, all of

which can be substantiated by documentation in our office for your review.

We have been in business for 45 years and to my knowledge

this is first time I’ve had a complaint on work performed 2 ½ years ago.

Sincerely yours,