Revdex.com: He is leaving out the part where Kes A [redacted] came over and told me no new downspouts were requiredAnd the part where his crew told them that the downspouts would not workAnd I was told no downspouts were needed I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I found out about this customer's concern on Monday 9/18/ [redacted] ***'s contract included an upgrade to 3" scuppers from the 2" scuppers she originally had on her roofDownspouts were not included in the contract, as she didn't sign up for downspouts at an additional cost However, I called [redacted] that Monday to get her in contact with our gutter contractor to see what we can doOur gutter contractor went to that job site and gave me an estimate on new downspouts for her house, although it wasn't in the contract I offered to have our gutter contractor take care of the downspouts for her at no costAs of 9/26, [redacted] had already hired her own gutter contractor and got her new downspouts installedI offered to reimburse her for the downspouts and she acceptedShe emailed me a receipt of payment on 9/27, and our accounting department is now processing the reimbursement
Revdex.com: He is leaving out the part where Kes A [redacted] came over and told me no new downspouts were requiredAnd the part where his crew told them that the downspouts would not workAnd I was told no downspouts were needed I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I found out about this customer's concern on Monday 9/18/ [redacted] ***'s contract included an upgrade to 3" scuppers from the 2" scuppers she originally had on her roofDownspouts were not included in the contract, as she didn't sign up for downspouts at an additional cost However, I called [redacted] that Monday to get her in contact with our gutter contractor to see what we can doOur gutter contractor went to that job site and gave me an estimate on new downspouts for her house, although it wasn't in the contract I offered to have our gutter contractor take care of the downspouts for her at no costAs of 9/26, [redacted] had already hired her own gutter contractor and got her new downspouts installedI offered to reimburse her for the downspouts and she acceptedShe emailed me a receipt of payment on 9/27, and our accounting department is now processing the reimbursement