We listened to the recorded conversation between our agent and Mr*** on 9/6. Our agent was very clear during the conversation that we are only able refund directly within hours of booking and that he was calling over a week after the reservation was booked. She was
very clear that this is exactly what *** *** insurance was for. She gave Mr*** the contact information for *** *** including their phone number, the web site and his account number. She explained that he should call *** *** Directly and they should be able to help him. At no time did she suggest that she could, or would grant a refund directly. We also had one of our supervisors call Mr*** on 9/to explain our policy again and to encourage him to call *** *** directly for assistance. It is our understanding that he has yet to contact *** *** directly for assistance
*** *** did book a reservation on 2/13/for a bedroom condo. The booking was made at 4:PM the same day it was booked on Vail on Sale.A confirmation email was sent to his email address at 4:37pm which the guest has confirmed with us as being correct.Mr
*** confirmed with us that did not attempt to call the hotel and he did not attempt to call Vail on Sale to find out where his room was.The hotel room was available for this guest during the reserved time as per the reservation
We listened to the recorded conversation between our agent and Mr*** on 9/6. Our agent was very clear during the conversation that we are only able refund directly within hours of booking and that he was calling over a week after the reservation was booked. She was
very clear that this is exactly what *** *** insurance was for. She gave Mr*** the contact information for *** *** including their phone number, the web site and his account number. She explained that he should call *** *** Directly and they should be able to help him. At no time did she suggest that she could, or would grant a refund directly. We also had one of our supervisors call Mr*** on 9/to explain our policy again and to encourage him to call *** *** directly for assistance. It is our understanding that he has yet to contact *** *** directly for assistance
*** *** did book a reservation on 2/13/for a bedroom condo. The booking was made at 4:PM the same day it was booked on Vail on Sale.A confirmation email was sent to his email address at 4:37pm which the guest has confirmed with us as being correct.Mr
*** confirmed with us that did not attempt to call the hotel and he did not attempt to call Vail on Sale to find out where his room was.The hotel room was available for this guest during the reserved time as per the reservation