Vagabond Inn - San Diego Airport Marina

Dear Representative Revdex.com:In response to a complaint submitted on October 26, 2015, and assigned ID ***, please read and see the enclosed details.My staff and I apologize for any challenge or inconvenience that may have resulted from an experience at our propertyThe
customer's credit card was refunded upon first knowledge of the charge in questionThe customer's credit card was mistakenly charged on September 3", for the previous night’s accommodationParking is no longer offered without a booking, so I can see why the error was madeThe customer’s credit card was refunded on October 26", the same day I learned of the charge error and the same day I attempted to reach the phone number on file that does not allow for a voice message.Please see the attached receipt showing the refund issued on October 26*In an attempt to confirm resolution, I attempted to reach the customer by phone today, November 20, at 10:15am, but no answer or opportunity to leave a voicemail was available.Thank you for the opportunity to respondSincerely,*** ***General Manager

Dear Representative Revdex.com:
In response to a complaint submitted on October 26, 2015, and assigned ID ***, please read and see the enclosed detailsMy staff and I apologize for any challenge or inconvenience that may have resulted from an experience at our propertyThe customer's credit card was refunded upon first knowledge of the charge in questionThe customer's credit card was mistakenly charged on September 3", for the previous night’s accommodationParking is no longer offered without a booking, so I can see why the error was madeThe customer’s credit card was refunded on October 26", the same day I learned of the charge error and the same day I attempted to reach the phone number on file that does not allow for a voice messagePlease see the attached receipt showing the refund issued on October 26*In an attempt to confirm resolution, I attempted to reach the customer by phone today, November 20, at 10:15am, but no answer or opportunity to leave a voicemail was availableThank you for the opportunity to respondSincerely,
*** ***
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The Vagabond has refunded the correct amount to my account. I greatly appreciate their efforts. Mistakes do happen, but they corrected the situation. and my thanks to the Revdex.com [redacted]             
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
The Vagabond has refunded the correct amount to my account. I greatly appreciate their efforts. Mistakes do happen, but they corrected the situation. and my thanks to the Revdex.com
 
[redacted]
 
 
 
 
 
 
 
 
 
 
 
 
 
Regards,
[redacted]