Vaden Nissan of Hilton Head

Company's response below:The customer did contact the [redacted] of [redacted] By the time they notified us, all of her requests had been satisfiedOur response 3/to the [redacted] of [redacted] was as follows: [redacted] Mar 7All items she is requesting have already been done.we cut the check on the 21st of Feb to pay-off vehiclewe had issues with accounting not send check timelywhich we have addressed the issue but we received the check on the 27th overnighted and on the 1st of March account shows paid in full and we received the title on the 2nd of March.the amount we paid off was $17,if she made payments due to automatic draft Nissan will return the difference if they haven't alreadyWe tried to reach the customer on more than one occasion and she neither answered nor returned our callsPlease let me know how I should proceedI am concerned that I our customer issues are not being reflected on our web portalBest Regards, [redacted]

Company's response below:The customer did contact the [redacted] of [redacted]. By the time they notified us, all of her requests had been satisfied. Our response 3/7 to the [redacted] of [redacted] was as follows: [redacted] Mar 7All items she is...

requesting have already been done.we cut the check on the 21st of Feb to pay-off vehicle... we had issues with accounting not send check timely... which we have addressed the issue but we received the check on the 27th overnighted and on the 1st of March account shows paid in full and we received the title on the 2nd of March.the amount we paid off was $17,143 if she made payments due to automatic draft Nissan will return the difference if they haven't already. We tried to reach the customer on more than one occasion and she neither answered nor returned our calls. Please let me know how I should proceed. I am concerned that I our customer issues are not being reflected on our web portal. Best Regards, [redacted]