I'm sorry I didn't explain that we corrected the issue at the store We did follow up with the local store to insure they are using doorbuster toppers on doorbusters so it is easy for the customer to see the item is coupon exempt If the item is 50% off and ends in an 8, that means they are advertised as doorbusters and are coupon exempt Based on the customers response, the store failed to sign the items correctly and this should be corrected going forward Hopefully this clarification my earlier response
To whom it may concern, We have spoken with the customer and made an adjustment for herWe made the decision to sign the coupon in store and offer to all customersThe customer felt the coupon should be applied on top of the 50% off offer in storeThe signs stated "Coupon not needed, not valid with coupon"Please close out this complaint Sincerely, [redacted] Regional Vice President of Stores [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We spoke with [redacted] last week (7/16) After hearing his issues and all that went wrong, we came to an understanding and we provided the following · Customer service refunded the original $ back to his credit card (on 7/16) · Customer service issued a eGift Card in the amount of $(the original amount) to [redacted] mother (***) to email address [redacted] on 7/ We followed up with [redacted] on Friday, 7/17, and he was satisfied.Thank you, [redacted]
Dear BBB,We have reached out and spoken with Ms. ***. We explained that Door busters, Fab Finds, Must Haves, and regular price merchandise is excluded from our sale coupons. Please consider this ticket closed. Sincerly, [redacted]
Dear Revdex.com,Our store team in Nashville has corrected this issues for Mr [redacted] You can close out this complaint Sincerely, [redacted] Stein Mart, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Stein Mart's response refuses to address the issue they are selling items that are not available Their continued emails to me as they literally cancelled each and every item in my order stated "We appreciate your order The item you ordered is a popular one and unfortunately we have run out." When you are getting many of these emails it is unacceptable I could see one - maybe two items - but the whole order, save one item (which arrived broken)?? This is the second order I made with them that this was done to me I only got two items out of the previous order I made with them How do you sell items of the same thing but have none of them available? That was only on one item All the others were unavailable too All of this happened right before Christmas I know this is a busy time for fulfilling orders but Amazon has no problems with this Neither does Zulily, Pier 1, Pottery Barn, etc I'm sorry, but Stein Mart's needs a better practice of knowing their inventory and when it is sold out, then no one else can order it - or order an item several times over - and then place my money on hold for days without fulfilling the order I have no problem with the hold - I place orders several times a week - but I always get my items There needs to be a better connection with who they are getting their inventory from Regards, [redacted]
Please close out this complaint about customer service in our *** *** store. We have reached out to the customer and apologized for the poor service. We are also taking steps in the store to make sure there are no other issues going forward. Sincerely,*** ***
Dear Revdex.com,We have reached out and spoken with Ms. O’Neal. We have resolved the issue concerning the price of the quilt in question. The customer is happy with the outcome. Thank you,*** ***
Dear Revdex.com,We have spoken with the customer and she is going to our store tomorrow to remove the sensor. Please close out this complaint. Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good morning,This is in response to Ms***'s concerns regarding coupon redemption. We emailed Ms*** on 5/30/and feell that we have resolved the issue.Please let me know if you have any further questions.Thank you.*** ***Director of Store Communications and Support
We have responded to Ms*** and are arranging the appropriate discounts for her. Our coupons apply to different items, excluding FF's, Door busters, and other promotions. The sale price of the shoes in question was coded incorrectly creating an issue with this
coupon. The promotion has ended, but we are sending a coupon to Ms*** that she can you use on a future purchase as well as correcting the price of the item she purchased. Thank you,*** ***
Our Director in OH worked with Ms*** and made sure her original items ordered where made available for her to purchase at her local store per her request. Please close out this ticket
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Stein Mart's response refuses to address the issue they are selling items that are not available. Their continued emails to me as they literally cancelled each and every item in my order stated "We appreciate your order. The item you ordered is a popular one and unfortunately we have run out." When you are getting many of these emails it is unacceptable. I could see one - maybe two items - but the whole order, save one item (which arrived broken)?? This is the second order I made with them that this was done to me. I only got two items out of the previous order I made with them. How do you sell 3 items of the same thing but have none of them available? That was only on one item. All the others were unavailable too. All of this happened right before Christmas. I know this is a busy time for fulfilling orders but Amazon has no problems with this. Neither does Zulily, Pier 1, Pottery Barn, etc. I'm sorry, but Stein Mart's needs a better practice of knowing their inventory and when it is sold out, then no one else can order it - or order an item several times over - and then place my money on hold for days without fulfilling the order. I have no problem with the hold - I place orders several times a week - but I always get my items. There needs to be a better connection with who they are getting their inventory from.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must...
give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: First let me state that the District Manager, Scott Monroe, did call me and we had a very detailed conversation concerning the problem. He also was very generous in offering me a gift card to use in store for my inconvenience and trouble with the matter. Moreover, the concern is that this glitch in their advertisements and coupons are inconsistent. I've been shopping here 13-14 years and trust me I am very familiar with the door busters and fabulous finds and know that they are not subject to the coupon. These special items are always marked as such. It is the sale items that are marked as SALE 50% off that never ring at exactly 50% off because they seem to be priced pointed to end with an 8 and any thing ending in 8 will not qualify for a coupon because fabulous finds end in the number 8. Clearly, in SIMPLE MATH 50% off of 49.99 does not equal to 24.98 which is what happened and always happens when they run a sale and advertise as such. I would like to see 50% off items actually ring up as such or changed from 50% off to being a door buster or even putting up a sign that says it's excluded from the coupon. No one said that my complaint will cause them to make this adjustment. Based on the response from Steinmart, they are acting as if I was referring to a Door buster or Fabulous Find and didn't understand the policy and that was not the case. I know the store so well until I could easily be an employee and every regular employee knows me and my immediately family by name. I am there at least twice a week every week and I have seen this issue persist. Usually I put the item back and walk away when they do this, but this time I had had enough.
Regards,
[redacted]
I'm sorry I didn't explain that we corrected the issue at the store We did follow up with the local store to insure they are using doorbuster toppers on doorbusters so it is easy for the customer to see the item is coupon exempt If the item is 50% off and ends in an 8, that means they are advertised as doorbusters and are coupon exempt Based on the customers response, the store failed to sign the items correctly and this should be corrected going forward Hopefully this clarification my earlier response
To whom it may concern, We have spoken with the customer and made an adjustment for herWe made the decision to sign the coupon in store and offer to all customersThe customer felt the coupon should be applied on top of the 50% off offer in storeThe signs stated "Coupon not needed, not valid with coupon"Please close out this complaint Sincerely, [redacted] Regional Vice President of Stores [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We spoke with [redacted] last week (7/16) After hearing his issues and all that went wrong, we came to an understanding and we provided the following · Customer service refunded the original $ back to his credit card (on 7/16) · Customer service issued a eGift Card in the amount of $(the original amount) to [redacted] mother (***) to email address [redacted] on 7/ We followed up with [redacted] on Friday, 7/17, and he was satisfied.Thank you, [redacted]
Dear BBB,We have reached out and spoken with Ms. ***. We explained that Door busters, Fab Finds, Must Haves, and regular price merchandise is excluded from our sale coupons. Please consider this ticket closed. Sincerly, [redacted]
Dear Revdex.com,Our store team in Nashville has corrected this issues for Mr [redacted] You can close out this complaint Sincerely, [redacted] Stein Mart, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Stein Mart's response refuses to address the issue they are selling items that are not available Their continued emails to me as they literally cancelled each and every item in my order stated "We appreciate your order The item you ordered is a popular one and unfortunately we have run out." When you are getting many of these emails it is unacceptable I could see one - maybe two items - but the whole order, save one item (which arrived broken)?? This is the second order I made with them that this was done to me I only got two items out of the previous order I made with them How do you sell items of the same thing but have none of them available? That was only on one item All the others were unavailable too All of this happened right before Christmas I know this is a busy time for fulfilling orders but Amazon has no problems with this Neither does Zulily, Pier 1, Pottery Barn, etc I'm sorry, but Stein Mart's needs a better practice of knowing their inventory and when it is sold out, then no one else can order it - or order an item several times over - and then place my money on hold for days without fulfilling the order I have no problem with the hold - I place orders several times a week - but I always get my items There needs to be a better connection with who they are getting their inventory from Regards, [redacted]
We have located the quilt and made arrangements to ship to the customer. Thank you,*** ***
Dear Revdex.com, Our ECOM team has credited the $owed to the customer. Please close out this ticket. Thank you, *** ***
Please close out this complaint about customer service in our *** *** store. We have reached out to the customer and apologized for the poor service. We are also taking steps in the store to make sure there are no other issues going forward. Sincerely,*** ***
You can close out this ticket. Our online team has given the customer an adjustment and she has been refunded per her request. Sincerely,*** ***
You can close out this complaint. The customer has been contacted and the issue has been resolved. Sincerely,*** ***
Dear Revdex.com,We have reached out and spoken with Ms. O’Neal. We have resolved the issue concerning the price of the quilt in question. The customer is happy with the outcome. Thank you,*** ***
Dear Revdex.com,We have spoken with the customer and she is going to our store tomorrow to remove the sensor. Please close out this complaint. Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good morning,This is in response to Ms***'s concerns regarding coupon redemption. We emailed Ms*** on 5/30/and feell that we have resolved the issue.Please let me know if you have any further questions.Thank you.*** ***Director of Store Communications and Support
We have responded to Ms*** and are arranging the appropriate discounts for her. Our coupons apply to different items, excluding FF's, Door busters, and other promotions. The sale price of the shoes in question was coded incorrectly creating an issue with this
coupon. The promotion has ended, but we are sending a coupon to Ms*** that she can you use on a future purchase as well as correcting the price of the item she purchased. Thank you,*** ***
Our Director in OH worked with Ms*** and made sure her original items ordered where made available for her to purchase at her local store per her request. Please close out this ticket
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Stein Mart's response refuses to address the issue they are selling items that are not available. Their continued emails to me as they literally cancelled each and every item in my order stated "We appreciate your order. The item you ordered is a popular one and unfortunately we have run out." When you are getting many of these emails it is unacceptable. I could see one - maybe two items - but the whole order, save one item (which arrived broken)?? This is the second order I made with them that this was done to me. I only got two items out of the previous order I made with them. How do you sell 3 items of the same thing but have none of them available? That was only on one item. All the others were unavailable too. All of this happened right before Christmas. I know this is a busy time for fulfilling orders but Amazon has no problems with this. Neither does Zulily, Pier 1, Pottery Barn, etc. I'm sorry, but Stein Mart's needs a better practice of knowing their inventory and when it is sold out, then no one else can order it - or order an item several times over - and then place my money on hold for days without fulfilling the order. I have no problem with the hold - I place orders several times a week - but I always get my items. There needs to be a better connection with who they are getting their inventory from.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must...
give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: First let me state that the District Manager, Scott Monroe, did call me and we had a very detailed conversation concerning the problem. He also was very generous in offering me a gift card to use in store for my inconvenience and trouble with the matter. Moreover, the concern is that this glitch in their advertisements and coupons are inconsistent. I've been shopping here 13-14 years and trust me I am very familiar with the door busters and fabulous finds and know that they are not subject to the coupon. These special items are always marked as such. It is the sale items that are marked as SALE 50% off that never ring at exactly 50% off because they seem to be priced pointed to end with an 8 and any thing ending in 8 will not qualify for a coupon because fabulous finds end in the number 8. Clearly, in SIMPLE MATH 50% off of 49.99 does not equal to 24.98 which is what happened and always happens when they run a sale and advertise as such. I would like to see 50% off items actually ring up as such or changed from 50% off to being a door buster or even putting up a sign that says it's excluded from the coupon. No one said that my complaint will cause them to make this adjustment. Based on the response from Steinmart, they are acting as if I was referring to a Door buster or Fabulous Find and didn't understand the policy and that was not the case. I know the store so well until I could easily be an employee and every regular employee knows me and my immediately family by name. I am there at least twice a week every week and I have seen this issue persist. Usually I put the item back and walk away when they do this, but this time I had had enough.
Regards,
[redacted]