Paying $2400 is a joke. I can’t believe my dog came back worse after a 3 week board and train. We went back for weeks for subsequent Mondays (11-4) for Brian to work with my dog to continue to address issues. It never got better, only worse. I feel like my money back would only be the start of it. I am now seeking another trainer before I have to re-home this poor dog (who bites now mind you because of the treat techniques taught by Vacay 9). Don’t waste your money on false hope here.
I am attaching the rest of the documentation that I have. First, I have attached the list that I gave the trainer when I dropped my dog off for the 3 week stay. Second, is a screenshot from the facility webpage where item # 2 clearly states what the customer can expect from Vacay9 when you take your dog for a board and train. Please read and consider this carefully.I do not have a copy of a contract and I don't recall signing one. I recall completing a one page paper that asked basic questions about my address and emergency contact information and such things.I really appreciate your consideration of my complaint against Vacay9. It was a very disappointing experience that no one else should have to go through. I want my money back so that I can get another trainer. $2400 is such a lot of money and I feel like I was robbed. Best regards,[redacted]
I am attaching the rest of the documentation that I have. First, I have attached the list that I gave the trainer when I dropped my dog off for the 3 week stay. Second, is a screenshot from the facility webpage where item # 2 clearly states what the customer can expect from Vacay9 when you take your dog for a board and train. Please read and consider this carefully.I do not have a copy of a contract and I don't recall signing one. I recall completing a one page paper that asked basic questions about my address and emergency contact information and such things.I really appreciate your consideration of my complaint against Vacay9. It was a very disappointing experience that no one else should have to go through. I want my money back so that I can get another trainer. $2400 is such a lot of money and I feel like I was robbed. Best regards,[redacted]