We walked into Vac World last Tuesday with a Riccar vacuum cleaner which we had purchased a year ago from Vac World that wasn't working up to snuff. After a very cordial conversation and some hands-on, we left and were told that it would be back to business with the annual reconditioning and that we could return in a few hours to pick it up. Vac World tends to have a usual week's wait but we moved several hours North and were back to the area because of appointments. These gentleman went above and beyond so that we wouldn't have to make a return trip to pick it up. Upon return, our vac was clean, powerful, foot plate repaired, with accessories that we had requested. The place was busy and somehow, they managed to do what they suggested- all with smiles on their faces, a bit of humor. and fair pricing. This experience exemplifies how we are typically treated there and why we have been returning to this shop for 30 years+.
We walked into Vac World last Tuesday with a Riccar vacuum cleaner which we had purchased a year ago from Vac World that wasn't working up to snuff. After a very cordial conversation and some hands-on, we left and were told that it would be back to business with the annual reconditioning and that we could return in a few hours to pick it up. Vac World tends to have a usual week's wait but we moved several hours North and were back to the area because of appointments. These gentleman went above and beyond so that we wouldn't have to make a return trip to pick it up. Upon return, our vac was clean, powerful, foot plate repaired, with accessories that we had requested. The place was busy and somehow, they managed to do what they suggested- all with smiles on their faces, a bit of humor. and fair pricing. This experience exemplifies how we are typically treated there and why we have been returning to this shop for 30 years+.