uShopMall Reviews (%countItem)
uShopMall Rating
Address: 13 Garabedian Dr # C, Salem, New Hampshire, United States, 03079-4235
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We are seeking a full refund for defective computer and they only want to refund 70%. We find this unacceptable.
On 2/28/20 we (my daughter and I) purchased an HP VR Ready Gaming Desktop computer from Ushop Mall on Amazon for $807.83 and the additional Asurion protection plan for $57.99.
It not only came with a faulty USB port, but it also froze up on 5/28/20 and we could not get it to work again. This computer was used less than three months.
We sent the computer back to Ushop Mall for a refund so I may purchase a computer locally. Ushop Mall accused us of misusing and abusing the device which was not true. We took pictures before mailing the computer as proof.
They offered us a refund of 70%. We find this unacceptable. This has not only been an inconvenience, disrupted my ability to work from home.
We are requesting a full refund in order to purchase a new computer at a local store with exceptional customer service.
Desired outcome: full refund of $807.83 and $57.99 for a total of $865.82.
We request a full refund for the computer $807.83. And full refund for the Asurion protection plan $57.99.
Took my money but no confirmation of the order
I went to purchase a kids kindle fire for my daughter. One of the payment options was through Amazon. I paid that way. Immediately upon paying a page popped up saying there was an error and took me back to the page to pay again. Amazon already took the money but now I have no record of an order. Their customer service is a joke. Located in NH but the phone number is in MA and you only get voicemail. I tried to do live chat and it said someone would be with me in under a minute. 15 minutes later I was STILL waiting for someone to help me. This company seems like a fraud and trying to scam people out of their money. I've found additional complaints from people who didn't file with the Revdex.com
I want my money refunded
I need to withdraw my complaint or amend it if it cannot be withdrawn. Even tho I was unable to view my order, the next day I received an email stating that my order has been processed even though I got a processing error message. I was provided a tracking number and the package is en route. My apologies to the company
I purchased a laptop which did not work, shipped back about 2/13 of this year. Unable to contact company by phone or email regarding my refund.
Purchase made through Amazon in my daughter *** name. Order number XXX-XXXXXXX-XXXXXXX, for a Dell Inspiron laptop for $552.32 on 11/20/19. Computer kept freezing up. Shipped back through UPS with their shipping label in the beginning of this year. No refund, unable to get return answer through phone and email for several months.
Refund of $552.32
I ordered something from the company. Recieved empty box, they are stalling and refusing to replace I . Been 3 months. It has been 3 months since I told them they shipped me an empty box, they had ups look into I . Ups finish their investigation and the company is still ignoring me and refusing to ship a replacement. Product was supposed to be a refurbished xbox one x 1tb
I want a replacement product shipped out immediately.
The full refund was applied to this customer on Feb 6.
The proof of refund was available if needed.
Thank you.
They sold me a stolen fire TV stick and when I contacted their support about it they never got back to me.
They refuse to contact Syncrony bank to remove the authorization they have had on my account for over 30 days.
on 12-2-2019 I placed an order with the merchant via Newegg. Immediately after placing the order I realized I ordered the wrong items and requested the order be cancelled. They stated that they cancelled the order however the authorization to my credit card had already gone through. I requested that they remove the authorization which they said they cannot do. I contacted NewEgg and Syncrony bank who informed me that the merchant needs to contact them in order to have the authorization removed. I forwarded this information to the merchant who still refuses to fix the issue. As it stands I have $860 worth of authorizations on my Syncrony account that will not go anywhere until they notify them of the error.
I want the authorization removed from my Syncrony account.
Hello *** ,
Regarding this complaint, please understand that as a seller, we are not able to access the payment. Customer should contact newegg directly regarding the issue. It is nothing to do with us. The order was already cancelled, we never got any money from customer.
Please help us with the issue.
Thank you.
Best,
Jiarui
(The consumer indicated he/she ACCEPTED the response from the business.)
Scam company. Either selling faulty merchandise, misrepresenting items and prices, or selling hot-ticket items that they do not actually have.
Sells scams, Make sure to read descriptions for the items sold.
Purchased a HP Pavilion and Windows Mixed Reality bundle during black friday for $748. After unpacking after Christmas, headset does not connect properly with computer and keeps connecting/disconnecting at random making product unusable. Additionally, Pavilion computer randomly resets itself and turns off/on throughout the day. Even went as far as buying a second headset/controller (another $300) thinking the headset may be faulty. Same issues and unusable. Sold online by *** (order shows sold and shipped by UShop) and contacted them who in turn provided contact information for ushop. After contacting ushop, was told that they cannot return after 30 days and that they were following *** return policy. Buyer beware, 30 days is nowhere near enough time to see an issue with computer/hardware type products. Do not trust this company.
Product_Or_Service: HP Pavilion + Mixed Reality bundle
Order_Number: XXXXXXX-XXXXXX
Refund Return RMA provided with refund after receipt.
We are writing to you regarding Complaint Case #XXXXXXXX from Ms/Mrs. ***. We understand her frustrations with the product received as she has found it to be possibly defective.
The customer purchased an HP Pavilion Desktop PC and Windows Mixed Reality Headset and Controllers from our online *** listing on November 24th, 2017 for $748, and the customer received this item on December 4th, 2017 according to the tracking information, the UPS tracking number is 1ZRXXXXXXXXXXXXXXX.
Our return policy states that all items can be returned within 30 days for a refund; this window was extended for all purchases made from November 24th, 2017 (Black Friday) until December 24th, which allowed customers to return items until January 31st, 2018.
Here is the link for *** return policy, which only allows customers to return the electronic products within 15 days.
http://help.***.com/app/answers/detail/a_id/9/~/return-policy
The first time we were contacted by the customer was on April 14th via email. They stated that the PC and the Virtual Reality equipment were not working properly, and were requesting to return the items they had ordered for a refund. We have courteously informed the customer to try to contact the manufacturer to get support, and we are unsure if she has done so.
In this case, we still suggest customer to contact manufacturer to get support. HP contact information is as below.
https://support.hp.com/us-en/contact-hp
Please feel free to let us know if you have need any information.
We appreciate your consideration.
uShopMall
(The consumer indicated he/she DID NOT accept the response from the business.)
THE COMPANY SHOULD BE RESPONSIBLE FOR THE RETURN OF THEIR PRODUCT AND THE REFUND. 748.00 IS NO SMALL MATTER WHEN IT COMES TO THE CONSUMERS COST.
THE DEFECTIVE PRODUCT IS DEFECTIVE, AND SHOULD BE RETURNED AND REFUNDED AT SELLER COST, PASSING *** BUCK BACK AND FORTH WILL NOT MAKE THIS CONSUMER 'S MONEY"S BACK. I WILL NOT STOP UNTIL THE REFUND IS ISSUED, I WILL EVEN TAKE THIS TO SMALL CLAIMS IF I HAVE TO.
Dear Revdex.com,
We are writing in response to customer's rebuttal for Complaint Case #XXXXXXXX. We would like to apologize for the issues she is experiencing with her product.
We at uShopMall, stand behind our products and we would have offered a return/refund to any of our customers in a scenario such as this with no questions asked. However, as stated before, this item was ordered last November 24, 2017 and delivered to customer's location on December 4th, 2017. We were informed of the issues just last April 14, 2018 which is a good 4 months after the delivery of the item.
We completely understand that it was opened after Christmas due to people's schedules during the holiday rush. But as stated before, we were not informed of the desktops issues right away and that more than a month has passed *** the desktop was opened and tested on before we received the initial email.
Lastly, we would be breaking ***'s return policy should we accept the customer's return. A store's return policy is there to inform buyers of the terms when they are unsatisfied with the goods or services they've purchased from us as well as protection for the seller's from fraudulent returns.
We have informed the customer of the steps needed to proceed with this issue however we are unsure if they have. We are willing to work with the customer and contact the manufacturer on their behalf to have the Desktop/VR Unit sent in for repair. We have checked the warranty for the products online via HP's website and they are still under manufacturer warranty until November-December 2018.
Please feel free to let us know if you have need any information.
We appreciate your consideration.
uShopMall
(The consumer indicated he/she DID NOT accept the response from the business.)
Understand the business' viewpoint, however, as a consumer spending over $700 for a defective item I am still not satisfied. I did contact the manufacturer and they stated that I would be responsible to ship back the item to them, and if and only if they found an item defective would they repair/replace at that time. The time and effort involved would become my problem once the unit was shipped. I do not believe that passing *** the blame for selling a defective item should lie with the consumer and not the SELLER! *** already passed *** buck to Ushop who is now in turn passing *** buck to me, the consumer. Had I wanted to purchase directly from HP I would have done so however this seller is not only providing a product but should also be providing a SERVICE, even after the sale. I will accept and only accept a refund from the SELLER (Not *** nor HP who did not make the sale and promise me a NON DEFECTIVE PRODUCT!! ) Perhaps we consumers should start only dealing with the Manufacturers and not the individual "small businesses" who want to thrive and succeed only at others' expense. A full refund is requested after return of the product to satisfy this complaint.