Used Car Superstore

Customer stated her car wouldn't start and paid to have car towed to [redacted] to find issue [redacted] advised that car needed a NEW Inferred ignition module as customer was not using key properlyUsed Car Superstore paid $for repair and advised customer the proper use of key Customer called days later and advised same problem so we call [redacted] back and they had car towed in and when car arrived tech started vehicle in front of customer and AGAIN advised them proper use of keyweeks later customer called stating car had been in driveway and not being used I advised that they should tow it to [redacted] as we had paid already to have work done and notified [redacted] car was on its wayWhen car arrived service tech and advisor documented that the vehicle had more miles on it that it could not have been sitting and explained that the key was no broken and they would not cover thatCustomer advised [redacted] to order key and that would pay for it which we did not NOR will will authorize as its not a covered item due to customer useAny further questions please feel free to contact me at [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] The car upon purchased had a key issues , I paid $ for a new key Regards, [redacted]